Ratings based on 962 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Excellent property, easy check in and out. Room was well presented.
by A verified traveler
Posted 1 Dec 2024
Excellent hotel with excellent view
by A verified traveler
Posted 30 Nov 2024
Because of the surrounding construction it was inconvenient to get to. The pool area was small and noisy because of the construction
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Hotel was clean and staff was kind and helpful. However, the breakfast was really low quality and even the most expensive rooms are facing a very busy and noisy road.
Comment from Hotel Management
22 Nov 2024 by Wendy , Hotel Management
Dear Feride,Thank you for sharing your feedback. We are pleased to hear that you found the hotel clean and our staff kind and helpful. However, we sincerely apologize for the disappointment regarding the quality of breakfast and the noise from the busy road. We will review these areas to improve the experience for our future guests.We hope to have the opportunity to welcome you again and provide a more enjoyable stay.Warm regards,Wendy LopezHotel Services Assistant ManagerCrowne Plaza Melbourne
by A verified traveler
Posted 17 Nov 2024
Excellent customer service from staff
Comment from Hotel Management
18 Nov 2024 by Wendy , Hotel Management
Dear Lauren,Thank you for the wonderful 5/5 rating! We're thrilled to hear you were pleased with our customer service. Our team takes great pride in delivering excellent experiences, and your feedback means a lot to us. We hope to welcome you back soon!Best regards,Wendy LopezDuty ManagerCrowne Plaza Melbourne
by A verified traveler
Posted 15 Oct 2024
Great stay
Comment from Hotel Management
17 Oct 2024 by Wendy , Hotel Management
Dear Anita,Thank you for your wonderful review! We’re delighted to hear that you had a great stay with us at Crowne Plaza Melbourne. We look forward to welcoming you back soon!Best regards,Wendy LopezHotel Services Assistant Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Wendy , Hotel Management
Dear Luke,Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Crowne Plaza Melbourne. We can't wait to welcome you back for another wonderful stay!Best regards,Wendy LopezHotel Services Assistant ManagerCrowne Plaza Melbourne
by A verified traveler
Posted 13 Oct 2024
Really good would recommend.
Comment from Hotel Management
17 Oct 2024 by Wendy , Hotel Management
Dear Ashley,Thank you for your fantastic review! We’re thrilled to hear you had a great experience at Crowne Plaza Melbourne and appreciate your recommendation. We can’t wait to welcome you back for another wonderful stay!Best regards,Wendy LopezHotel Services Assistant ManagerCrowne Plaza Melbourne
