Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The property was well-maintained and the room was clean. I was just disappointed because when I booked through Expedia, I thought the hotel had breakfast included and when we arrived, we realized that breakfast is à la cart and a coffee is almost 5 dollars and the other breakfast items are expensive as well.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Barbara, We appreciate you choosing to stay with us at Courtyard Melbourne West. We are pleased to read that you had a pleasant experience overall and that our well-maintained, clean accommodations enhanced your time with us. That said, we regret not meeting your expectations regarding the breakfast charges, and we will share them appropriately as we are committed to improving our guests' experience. We look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 13 Nov 2024
The room smelled like dirty socks, primarily coming from the carpet.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Chad, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Leah Blackmore,General Manager
by A verified traveler
Posted 4 Nov 2024
Nice staff
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Jose, We hope your overall stay was pleasant and are delighted to know our devoted team left a lasting impression on you. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Thank you for being our guest, and we hope to see you again soon. Sincerely,Leah Blackmore, General Manager
by A verified traveler
Posted 1 Nov 2024
It was in a good location and the people who worked there were friendly
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Gregory, Thank you for the generous review of your recent stay at the Courtyard Melbourne West! We are pleased you loved our excellent hospitality and convenient location. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 9 Oct 2024
It wasn’t bad to say the least. Hotel room was pretty clean and the staff was great as well.
Comment from Hotel Management
10 Oct 2024 by General Manager, Hotel Management
Dear Abdul, We are delighted you chose Courtyard Melbourne West for your visit, and we are pleased to know our associates made your stay memorable. Thank you for acknowledging their dedication, and we look forward to sharing your compliments with them. We are also glad to read that you found your accommodations to be completely spotless. We hope you will make us your home whenever you are in the area.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
15 Aug 2024 by General Manager, Hotel Management
Dear Vershina, Thank you for choosing Courtyard Melbourne West and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
11 Aug 2024 by General Manager, Hotel Management
Dear Christian, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Melbourne West, and we look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 1 Aug 2024 on Hotels
Ok for what is was.
Comment from Hotel Management
2 Aug 2024 by General Manager, Hotel Management
Dear Gariesha, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations and disappointed you. We hope to have another opportunity to welcome you back again.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 25 Jul 2024
I stayed a week at this property on a business trip, and I must say it was fantastic. Property and rooms were clean, views where amazing and I felt safe knowing you could not just walk in the property, quiet. Beds where comfortable. Great stay.
Comment from Hotel Management
27 Jul 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. We are also glad that you loved our beautiful views, spotless accommodations, and comfortable beds. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by General Manager, Hotel Management
Dear Rufus, Seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Courtyard Melbourne West.Sincerely,Leah Blackmore,General Manager
