Ratings based on 994 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Karen, We appreciate your rating! It is great to know you enjoyed your time with us. All of us here at Courtyard Melbourne West look forward to your next visit.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Randy, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard Melbourne West soon.Sincerely,Leah Blackmore,General Manager
by A verified traveler
Posted 15 Nov 2024
The property was well-maintained and the room was clean. I was just disappointed because when I booked through Expedia, I thought the hotel had breakfast included and when we arrived, we realized that breakfast is à la cart and a coffee is almost 5 dollars and the other breakfast items are expensive as well.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Barbara, We appreciate you choosing to stay with us at Courtyard Melbourne West. We are pleased to read that you had a pleasant experience overall and that our well-maintained, clean accommodations enhanced your time with us. That said, we regret not meeting your expectations regarding the breakfast charges, and we will share them appropriately as we are committed to improving our guests' experience. We look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 13 Nov 2024
The room smelled like dirty socks, primarily coming from the carpet.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Chad, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Leah Blackmore,General Manager
by A verified traveler
Posted 4 Nov 2024
Nice staff
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Jose, We hope your overall stay was pleasant and are delighted to know our devoted team left a lasting impression on you. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Thank you for being our guest, and we hope to see you again soon. Sincerely,Leah Blackmore, General Manager
by A verified traveler
Posted 1 Nov 2024
It was in a good location and the people who worked there were friendly
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Gregory, Thank you for the generous review of your recent stay at the Courtyard Melbourne West! We are pleased you loved our excellent hospitality and convenient location. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 9 Oct 2024
It wasn’t bad to say the least. Hotel room was pretty clean and the staff was great as well.
Comment from Hotel Management
10 Oct 2024 by General Manager, Hotel Management
Dear Abdul, We are delighted you chose Courtyard Melbourne West for your visit, and we are pleased to know our associates made your stay memorable. Thank you for acknowledging their dedication, and we look forward to sharing your compliments with them. We are also glad to read that you found your accommodations to be completely spotless. We hope you will make us your home whenever you are in the area.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 17 Sep 2024 on Hotels
Fast and friendly checking,clean facility and comfortable room with comfortable bed and good set up.Great experience.
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Dear Holvin, We are thrilled to hear that your experience at Courtyard Melbourne West was such a positive one and that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We were also delighted to learn how much you liked your guest room and that you slept well during your visit. We appreciate your generous review and hope you will be back to revisit soon. Sincerely, Leah Blackmore, General Manager
by A verified traveler from MIAMI
Posted 2 Sep 2024 on Travelocity
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Dear Peter, Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
15 Aug 2024 by General Manager, Hotel Management
Dear Vershina, Thank you for choosing Courtyard Melbourne West and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely,Leah BlackmoreGeneral Manager
