Ratings based on 4,636 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
The hotel is in a great location.
The carpets were poorly cleaned and maintained.
There were 2 lifts that were not operational. 1 lift that was functional broke with passengers stuck inside.
The one cleaner was oversubscribed and could not clean all of the rooms daily.
Comment from Hotel Management
28 Nov 2024 by Tunjira Srisuk - Assistant Guest Service Manager, Hotel Management
Hi Nathan, Thank you for sharing your feedback. We're glad to hear that you appreciated the great location of the hotel. However, we sincerely apologize for the issues you encountered during your stay. We understand that the condition of the carpets and the lift problems were inconveniences, and this is not the experience we strive to provide. We will address these concerns with our team to ensure better maintenance and service moving forward. We appreciate your comments and hope to have the opportunity to welcome you back for a much improved stay. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Tunjira Srisuk - Assistant Guest Service Manager, Hotel Management
Hi Paul, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. If you have any specific concerns or suggestions, we would love to hear from you so we can improve. We hope to have the opportunity to provide a better experience in the future. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Dominique Cristi - Asst. Guest Service Manager, Hotel Management
Dear Vinit,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
by A verified traveler
Posted 18 Nov 2024
Friendly receptionist.
I found some hair around the drain in the bathroom.
Comment from Hotel Management
19 Nov 2024 by Clarissa Guevara - Assistant Guest Service Manager, Hotel Management
Dear Akari, Thank you for your feedback. We are glad that you had an overall comfortable stay. We hope to see you again. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
by A verified traveler
Posted 14 Nov 2024
Very average hotel, rooms not serviced daily.
Hotel staff were nice though.
Comment from Hotel Management
14 Nov 2024 by Dominique Cristi - Asst. Guest Service Manager, Hotel Management
Dear Sheryl,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Clarissa Guevara - Assistant Guest Service Manager, Hotel Management
Dear Jason,Thank you for sharing your rating with us. We're sorry to hear that your experience didn’t fully meet your expectations. We always strive to provide a high level of service and comfort, so if there is anything specific you feel could be improved, we would appreciate hearing your thoughts. Your feedback is important to us and helps us continue to enhance our guest experience.Kind regards,
by A verified traveler
Posted 10 Nov 2024
I love the location that's I why I stay here and we got upgraded which was great.
Comment from Hotel Management
10 Nov 2024 by Tunjira Srisuk - Assistant Guest Service Manager, Hotel Management
Hi Karen, Thank you for your wonderful feedback! We're so glad to hear that you love our location and that the upgrade made your stay even more enjoyable. It's always a pleasure to offer our guests something extra, and we're thrilled you appreciated it.We look forward to welcoming you back on your next visit! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
by A verified traveler from Aurora
Posted 10 Nov 2024
Staff was great, property is well maintained and clean. Bonus points for having a decent fitness facility.
Comment from Hotel Management
10 Nov 2024 by Tunjira Srisuk - Assistant Guest Service Manager, Hotel Management
Hi Christian, Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our team and that you appreciated the cleanliness and maintenance of the property. We're especially glad you enjoyed our fitness facility – we know how important it is to stay active while traveling!We truly value your comments and hope to welcome you back for another fantastic stay soon. Thank you again! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
by A verified traveler
Posted 8 Nov 2024
Great room mini studio apartment so it was really good. The sauna was also good restaurants nearby trams right out the front. Everything close by friendly staff easy check in and check out will be staying there again.
Comment from Hotel Management
8 Nov 2024 by Tunjira Srisuk - Assistant Guest Service Manager , Hotel Management
Hi Christine, Thank you for your wonderful review! We're so glad to hear that you enjoyed the studio apartment and that the sauna was a nice bonus during your stay. It’s great to know that the convenient location, with restaurants and trams right nearby, made your visit even more enjoyable.We're also thrilled that our friendly staff and easy check-in/check-out process made everything smooth and hassle-free for you. We can’t wait to welcome you back for another stay and look forward to seeing you again soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
by A verified traveler
Posted 5 Nov 2024
Clean and convenient. I have never received the “VIP benefits” in this case a room upgrade and a bottle of wine. Not sure why Expedia continues to advertise this and never deliver. The hotel itself though was the perfect place to sleep after seeing a concert at the forum.
Comment from Hotel Management
5 Nov 2024 by Dominique Cristi - Asst. Guest Service Manager, Hotel Management
Dear Andrew,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
