Ratings based on 261 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Melissa, Hotel Management
Thanks Neville, You were a very easy guest! Hope to see you again. Best regards, Melissa
by A verified traveler
Posted 5 Jul 2024 on Wotif
Comment from Hotel Management
5 Aug 2024 by Captains Retreat , Hotel Management
So pleased you enjoyed your stay Ian
by A verified traveler
Posted 4 Jul 2024
A beautiful old world building very close to the water and walking distance to just about everything. Very nice hosts that were very helpful when I mentioned I was looking for a place to go out. Will definitely be back.
Comment from Hotel Management
4 Jul 2024 by Captains Retreat , Hotel Management
Thanks Steven pleased you enjoyed your stay!
by A verified traveler
Posted 19 Jun 2024 on Wotif
Comment from Hotel Management
22 Jun 2024 by Captains Retreat, Hotel Management
So pleased you enjoyed your stay Coralea!
by A verified traveler
We'll be back!
Posted 21 May 2024 on HotelsWe've stayed at the Captaion's repeat several times and have thoroughly enjoyed each visit. The room is delightful, the location superb, and the people are friendly, efficient, and helpful.
Comment from Hotel Management
21 May 2024 by Captains Retreat , Hotel Management
Thanks Michael, we look forward to welcoming you back again soon!
by A verified traveler
Posted 12 May 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Melissa, Hotel Management
Thanks Jeane. We certainly love a rating like that. We have a lovely team here who all work hard to make sure that the rooms and apartments are as good as they can be. Best regards, Melissa
by A verified traveler
Captain's Retreat Apartments, May 2024
Posted 8 May 2024 on HotelsThe house is lovely and spotlessly clean and we'd have no problems returning. However, the room we chose was beside the front door, so as the other guests came and went we'd be disturbed by the front door closing.
The Captain's Retreat Apartments will be our choice should we visit the area again, but we would choose a different room.
Comment from Hotel Management
12 May 2024 by Melissa, Hotel Management
Hi Gerald, Thanks for the 8/10 rating. Much appreciated. I tried to call you but the number given seems to be an international one without a country code??In 17 years, we've not had anyone comment about the noise of the front door closing so I think I know what it was. Someone had bent the screen door too far backwards and so we disconnected the soft close mechanism whilst awaiting a replacement but if people weren't careful, it would close too hard. I wish you had told me of the problem because if I'd known, I would have propped the door ajar until the replacement came. My sincere apologies. Please make yourself known when you book again. Best regards Melissa
by A verified traveler
Posted 2 May 2024 on Wotif
It is a beautifully decorated historical property, which is easily accessible and a real joy to stay at. Melissa was a friendly host, who is very easy to communicate with. We would highly recommend this property.
Comment from Hotel Management
2 May 2024 by Captains Retreat , Hotel Management
So pleased you enjoyed your stay Lynley!
by A verified traveler
Highly recommend and will stay again.
Posted 23 Apr 2024 on HotelsSuper friendly welcome and a nice little surprise room upgrade. This place is decorated beautifully and makes you feel so at home. Huge shared kitchen and lounge room which leads out onto a large patio. Beds and pillows very comfortable. Walking distance to many choices of places to eat.
Comment from Hotel Management
23 Apr 2024 by Captains Retreat , Hotel Management
Thanks Anita, so pleased you enjoyed your stay!
by A verified traveler
Posted 6 Apr 2024 on Wotif
Comment from Hotel Management
12 May 2024 by Melissa, Hotel Management
Thanks for the 4 out of 5 rating Stacey. We never ask people to do ratings. These are done automatically by Expedia. We do appreciate though you taking the time to give us a nice thanks. Best regards, Melissa
