Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2021 on Hotels
Comment from Hotel Management
12 Jan 2021 by Bayview Eden, Hotel Management
Dear Merri,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Peter Pysk
Cluster General Manager
by A verified traveler
Posted 2 Jan 2021 on Wotif
Comment from Hotel Management
4 Jan 2021 by Bayview Eden, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Peter Pysk
Cluster General Manager
by A verified traveler
Short Stay in Melbourne
Posted 25 Dec 2020 on HotelsA short stay in the city for Christmas. Staff were friendly and happy to help. We booked for 3 but needed to request extra towels and bedding for our daughter as it was not set up for three as we booked. No big deal but certainly not a service that anticipated our needs.
Comment from Hotel Management
29 Dec 2020 by Bayview Eden, Hotel Management
Dear Damien,
Thank you for taking the time to share your feedback. We take note of your comments regarding anticipating your needs. We hope to welcome you back to our hotel very soon!
Sincerely,
Peter Pysk
Cluster General Manager
by A verified traveler
Posted 21 Dec 2020 on Hotels
Comment from Hotel Management
29 Dec 2020 by Bayview Eden, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Peter Pysk
Cluster General Manager
by A verified traveler
Posted 21 Dec 2020 on Wotif
Great location and very friendly staff.
Sitting between the beach of St kilda and the CBD the hotel is in a great location.
Comment from Hotel Management
29 Dec 2020 by Bayview Eden, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that the location was perfect. We hope to see you again very soon.
Sincerely,
Peter Pysk
Cluster General Manager
by A verified traveler
Posted 20 Dec 2020 on Lastminute
The staff member who assisted me in challenging times was excellent. He went over & above to help me.
Never having driven in Melbourne before, finding the hotel at night on such a busy road was a bit daunting.
Comment from Hotel Management
29 Dec 2020 by Bayview Eden, Hotel Management
ear Guest,
Thank you for the great review of our hotel! We are very happy that our team was able to ensure you made it to our property safely. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Peter Pysk
Cluster General Manager
by A verified traveler from Bendigo
Posted 7 Dec 2020 on Lastminute
Very good location though access onto Queens Rd tests your patience. Will be much better when food and drink access is available outside of room service.
Comment from Hotel Management
7 Dec 2020 by Bayview Eden, Hotel Management
Dear Gary,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to opening all our public areas in the near future as we head towards COVID normal. Wishing you all the best and hope to see you again very soon.
Kind regards,
Peter Pysk
Cluster General Manager
by A verified traveler
Credit card charged without approval
Posted 5 Dec 2020 on HotelsI was charged for parking on my credit card post check out, when I only enquired about it. My dispute was ignored by staff and have had no reply to my phone call or email.
Comment from Hotel Management
7 Dec 2020 by Russell, Hotel Management
Dear Alex,
Thank you for your feedback. I have investigated and can confirm that a car was listed on your registration card on your arrival. If you can please contact the Hotel as I would like to confirm some additional information regarding this.
Kind Regards
Russell
Front Office Manager
by A verified traveler
Convenient
Posted 2 Dec 2020 on HotelsVery convenient. Staff friendly, room very pleasant.
Comment from Hotel Management
7 Dec 2020 by Bayview Eden, Hotel Management
Dear Mark,
Thank you for the great review of our hotel and for acknowledging our staff! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
Peter Pysk
Cluster General Manager
by A verified traveler
Posted 24 Nov 2020 on Hotels
Comment from Hotel Management
25 Nov 2020 by Russell, Hotel Management
Dear Glenn
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Russell
