Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Location was fantastic but the night time felt alittle rough for a family with kids. The room had so much character with two levels and charming little balconies. It really is a cool hotel but definately could use some upgrades. Staff were wonderful.
Comment from Hotel Management
18 Jan 2025 by Alto, Hotel Management
Thank you Andrea,Look forward to see you againRegardsGuest ServicesAlto Team
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
18 Jan 2025 by Alto, Hotel Management
Thanks All the best for your future endeavoursRegardsGuest ServicesAlto Team
by A verified traveler
Posted 13 Dec 2024
Good convenient stay for business in the Southern Cross Station end of town. No fuss hotel.
Comment from Hotel Management
18 Jan 2025 by Alto, Hotel Management
Good day Gary,Thanks for your reviewAppreciate your timeLook forward to see you again soonRegardsGuest ServicesAlto Team
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Alto, Hotel Management
Thank you for your feedback Carlos! Hope to have you back again. Kind Regards, Alto team.
by A verified traveler from London
Posted 27 Nov 2024
Fantastic location but the rooms are a bit dated and in need of refurb.
Quite limited hours for reception.
Brekky staff were great.
Comment from Hotel Management
2 Dec 2024 by Alto, Hotel Management
Good day Mr David,Thanks for your advise and look forward to see you again soon,Regards
by A verified traveler
Posted 17 Nov 2024
Needs a face lift but terrific location.
Comment from Hotel Management
25 Nov 2024 by Alto, Hotel Management
Thank you Look forward to see you again soonRegardsGuest ServicesAlto Team
by A verified traveler
Posted 17 Nov 2024
We were impressed with the front-desk staff by the name Carmen, who displayed commitment in helping us to check room availability when we arrived rather early in the day. She was empathetic and concerned at all times whenever we approached the counter with questions. We are also grateful to the cleaning staff, a young Asian lad who carried out a great job. The check-out staff (not Carmen), however, did not appear to be aware of the the $100 deposit to be returned to us, therefore training is needed on this point to all staff.
Comment from Hotel Management
25 Nov 2024 by Alto, Hotel Management
Good day Carlos,Thanks for your time and will pass on regards to all the staff and thanks you on behalf of Alto Team.Security Deposit is mentioned in all booking confirmations and various 3rd party websites for any incidentals and which is refundable on checkout after the rooms is being checked.Look forward to see you again soonRegardsGuest ServicesAlto Team
by A verified traveler
Great location and comfort but needs clean up work
Posted 10 Oct 2024 on HotelsI picked the Alto Hotel because of the central location, just around 5 minutes by walking from the central station where the SkyBus stops coming from the airport. Also, it is a great location to explore Melbourne CBD and even any other neighborhood using public transportation easily accessible in the area.
The rooms are spacious enough, with nice services and a comfortable bed.
Nevertheless, the hotel needs to work on the cleanliness of the rooms. My room had several balls of hair and dirt, and the worst part was that they remained there even after they supposedly cleaned my room during my stay.
It is the only hiccup I suffered during my stay, but it is a significant one.
Regarding the staff, they were all very professional and friendly, helping me continuously during my stay.
Comment from Hotel Management
16 Oct 2024 by Alto, Hotel Management
Thank you for your feedbackRegards
by A verified traveler
Posted 8 Oct 2024
Late check in was a bit of a nightmare especially after a long flight. Staffing in the hotel seemed quite minimal. There was no breakfast on offer but there are plenty of food outlets nearby. The room was fine for one but would be a bit cramped for two
Comment from Hotel Management
16 Oct 2024 by Alto, Hotel Management
Thank you Regards
by A verified traveler
Basic
Posted 8 Oct 2024 on HotelsSlow service at check in. Lift wasn’t working.
Pretty grubby on reception and breakfast area. Room was fine for what we needed - quick stay. Wouldn’t rush back
Comment from Hotel Management
16 Oct 2024 by Alto, Hotel Management
Thank youRegards
