Ratings based on 551 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Very friendly staff, especially Onur.
24-hour reception
Convenient location
Riverfront closeby
Comment from Hotel Management
29 Nov 2024 by Angela De Almeida , Hotel Management
Hi RanjitThank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our team friendly, especially Onur—he’ll be delighted to know he made your visit memorable.Our 24-hour reception and convenient location by the riverfront are designed to make your experience seamless and enjoyable, so it’s great to hear you appreciated those features.We look forward to welcoming you back for another fantastic stay!Thanks and Regards
by A verified traveler
Posted 29 Nov 2024
Clean and tidy, friendly and helpful staff,great location
Comment from Hotel Management
29 Nov 2024 by Angela De Almeida , Hotel Management
Hi Ivnne, Thank you for your lovely review! We’re so pleased to hear you enjoyed your stay and appreciated the cleanliness, helpfulness of our team, and our fantastic location.Our goal is to create a welcoming and comfortable experience for all our guests, and it’s wonderful to know we succeeded during your visit.We look forward to having you stay with us again soon!Thanks and Regards
by A verified traveler
Posted 24 Nov 2024
Would not recommend.
Once the "free cancellation" period ended, we received a text informing us that rooms are only serviced every three days—a crucial detail that was never mentioned in all the time we had the room reserved.
To get fresh towels or extra toilet paper, we had to use a QR code in the room, which again was not explained during check-in. On top of that, the room looked nothing like the images advertised.
By day three, our room still hadn’t been cleaned. When I called reception (twice, because they hung up the first time), I was told I should have requested daily cleaning—a policy they failed to mention during our check-in, which was underwhelming at best.
The rooms are far from quiet. We endured constant stomping from the floor above, day and night. So much for a peaceful stay.
Amenities were practically non-existent. The provided toiletries were large, shared containers, which didn’t inspire confidence about cleanliness. The bathroom tap alternated between scalding hot or freezing cold with no middle ground.
While the location was decent, that’s the only positive thing I can say about this place. There’s no room service, no cleaning, and absolutely no reason to stay here again.
Comment from Hotel Management
28 Nov 2024 by Adina Apartment Hotel Melbourne Southbank, Hotel Management
Dear Annette,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We deeply regret that the housekeeping policy was not clearly communicated to you at the time of booking or during check-in. We are currently reviewing our communication processes to ensure that all guests are fully informed of our policies, including how to request additional amenities or services like daily cleaning.Regarding the room condition, we are disheartened to hear that it did not match the images advertised. Our team strives to maintain high standards, and we will investigate this matter to ensure our accommodations accurately reflect what we promise to our guests.The issues with noise and the tap temperature are also concerning, and we apologize for the inconvenience caused. We will address the plumbing issue with our maintenance team and assess how we can minimize noise disturbances for our guests in the future.Finally, we take cleanliness very seriously, and the feedback about the shared toiletries is valuable. We will review our practices to ensure all items meet the highest hygiene standards.We are glad you found the location convenient, but we are deeply sorry that the rest of your stay was not up to par. Your feedback is instrumental in helping us improve, and we would welcome the chance to restore your faith in our property should you choose to give us another try in future. Warm regardsAdina Apartment Hotel Melbourne Southbank
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Adina Apartment Hotel Melbourne Southbank, Hotel Management
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable stay
by A verified traveler
Posted 17 Nov 2024
On checkin there was no mention of upgrade or bottle of wine
Comment from Hotel Management
18 Nov 2024 by Angela De Almeida , Hotel Management
Hi MichaelThank you for your feedback! We’re delighted you enjoyed the modern luxury of our property, the amazing views of the Eureka building, and the convenient access to the promenade.We’re sorry to hear there was no mention of an upgrade or bottle of wine during check-in. Complimentary upgrades are only offered when availability allows, and we apologize if this wasn’t clearly communicated. We appreciate your understanding and will ensure our team provides clearer information in the future.We’re glad you enjoyed your stay overall and hope to welcome you back for an even better experience next time!
by A verified traveler
Posted 14 Nov 2024
Conveniently close to the art centre and Southbank
Comment from Hotel Management
18 Nov 2024 by Angela De Almeida , Hotel Management
Hi Hazel,Thank you for your review! We’re so glad you enjoyed our convenient location near the Arts Centre and Southbank. It’s great to hear that our proximity to these attractions added to your experience.We hope to welcome you back soon for another stay close to all the best Melbourne has to offer!
by A verified traveler
Posted 14 Nov 2024
Good location
Comment from Hotel Management
18 Nov 2024 by Angela De Almeida , Hotel Management
Hi SaraThank you for your review! We’re glad you enjoyed our convenient location. It’s always great to hear when our guests find it beneficial for their stay.We hope to welcome you back again soon!Thanks and Regadrs
by A verified traveler
Posted 14 Nov 2024
All good
Comment from Hotel Management
18 Nov 2024 by Angela De Almeida , Hotel Management
Hi AbdulkarimThank you for your review! We're happy to hear that everything met your expectations.We look forward to welcoming you back for another great stay!Thanks and Regards
by A verified traveler
Posted 13 Nov 2024
Great room and good bed, very good bathroom. The only one thing is that they did not offer a breakfast. You have to pay for coffee, sandwiches, etc.
Comment from Hotel Management
18 Nov 2024 by Angela De Almeida , Hotel Management
Hi RomanThank you for your feedback! We’re thrilled to hear you enjoyed the room, comfortable bed, and well-appointed bathroom.Regarding breakfast, we’d like to clarify that we have a grab-and-go café offering coffee, sandwiches, and light snacks for purchase. While we don’t provide a full breakfast service, we aim to offer convenient options for our guests.We appreciate your understanding and hope to welcome you back soon for another comfortable stay!
by A verified traveler
Posted 12 Nov 2024
All good except desk staff did not have information on parking restrictions in the street and could not instruct us on how to get the oven to work.
Comment from Hotel Management
29 Nov 2024 by Angela De Almeida , Hotel Management
Hi David, Thank you for taking the time to share your experience with us. We’re pleased to hear that most aspects of your stay met your expectations, but we’re sorry to learn about the challenges you faced with parking information and the oven instructions.We apologize for any inconvenience caused and appreciate your feedback—it helps us improve. Our team is reviewing these areas to ensure we provide clear and accurate information to our guests in the future.We hope to have the opportunity to welcome you back and provide a flawless experience next time. Thanks and Regards,
