Ratings based on 2 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.5 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Third Party Management and a tacky place
Posted 16 Jun 2019 on Hotels1. No where on hotels.com when booking this property was I informed of the huge $500 security deposit. I was notified via text 24 hours before checking in that this was to be paid.
2. Check in is at 3pm and check out 10am, 2pm is standard and if it is 3pm then check out usually extends to 11am.
3. I received 2 different check in details, had to call beyond a room to confirm which was correct.
4. Shower was blocked
5. Internet was slow.
6. Decor was tacky.
7. In the confirmation email there was mention of a person letting themselves into the property to replenish towels. You had to notify them if you didn't want this to happen. Which I did.
8. There were only 2 towels for a couple for 2 nights, as well as no extra sheets. There should of been double this - especially as we booked thinking it was a serviced apartment (as per usual on hotels.com)
9. It is clearly an airbnb style property. I'd rather not have these on hotels.com as we are used to a standard.
Comment from Hotel Management
20 Jun 2019 by Beyond a Room team, Hotel Management
Hi Michelle, thanks for taking the time to write such detailed feedback. We will definitely take it on board! Most of the information you've written about - the decor, the check in time, it being self-contained apartment, the requirement of a damage deposit - is clearly visible in the property listing. We will work to attend to any other issues raised as we're always looking to improve our service.
by A verified traveler
We really enjoyed are stay at ALIA. Just a couple
Posted 20 Aug 2018 on HotelsHad a wonderful time. Location great near tram lines and many cafes.
