Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Reception, Hotel Management
Thank you for your rating. We appreciate your feedback and would love to know more about your experience. If there are specific areas where you feel we could improve, please let us know. We hope to have the opportunity to serve you better in the future!
by A verified traveler
Posted 1 Dec 2024
NO aircon in the whole building and it was a hot humid night. They supplied a pedestal fan that was louder that a light aircraft
Comment from Hotel Management
2 Dec 2024 by Reception, Hotel Management
Thank you for your feedback. We sincerely apologise for the inconvenience caused by the lack of air conditioning in the building during a hot and humid night. We understand how uncomfortable this must have been, especially with the pedestal fan being noisy. Your comments will be shared with our team to address these issues. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 1 Dec 2024
Good position in the CBD
Unit was ok , you get what you pay
Hot /cold water in shower was a mm between boiling and cold.
Also was told after check in that AC was not working in building (would be a deal breaker in hot weather)
Comment from Hotel Management
2 Dec 2024 by Reception, Hotel Management
Thank you for your feedback. We are pleased to hear that you found the position in the CBD to be good and that the unit met your expectations. However, we sincerely apologise for the issues you experienced with the shower water temperature and the air conditioning not working in the building. We understand how important these amenities are, especially in hot weather. Your comments will be shared with our team to address these concerns. We appreciate your input and hope to provide you with a better experience in the future.
by A verified traveler
Posted 28 Nov 2024
The hotel called me the night before I arrived to confirm my time of arrival but did not notify me that the AC is not working!!! I had to find out only upon arrival when obviously it was too late. The room is very old and the carpets are extremly dirty and old.
Comment from Hotel Management
28 Nov 2024 by Reception, Hotel Management
Thank you for your feedback. We are sorry to hear about the lack of communication regarding the air conditioning not working prior to your arrival. It is disappointing to learn that you found the room to be old and the carpets dirty. Your comments will be shared with our team to address these issues and ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Reception Urban Apartments on Elizabeth, Hotel Management
Thank you for your feedback! We are pleased to hear that you had a very good experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
Great location, friendly staff.
Comment from Hotel Management
12 Nov 2024 by Reception, Hotel Management
Thank you for your kind feedback! We are delighted to hear that you enjoyed our great location and found our staff friendly. We look forward to welcoming you back soon! If you have any further comments or suggestions, please feel free to share.
by A verified traveler
Posted 27 Oct 2024
Aircon & seperate fan didn't work. The shower temperature handle is very dangerously sensitive.
Comment from Hotel Management
28 Oct 2024 by Reception Urban Apartments on Elizabeth, Hotel Management
Thank you for sharing your feedback. We apologise for the inconvenience caused by the air conditioning and separate fan not working during your stay. Additionally, we are sorry to hear about the issue with the shower temperature handle being dangerously sensitive.Your feedback is important to us, and we will address these maintenance concerns promptly to ensure the comfort and safety of our guests in the future. If there are any other suggestions or preferences you have for your next visit, please feel free to let us know. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right if you choose to stay with us again.
by A verified traveler
Posted 18 Oct 2024 on Hotels
Comment from Hotel Management
22 Oct 2024 by Reception Urban Apartments on Elizabeth, Hotel Management
Thank you for your positive feedback! We are glad to hear that you had a good experience. If there are any specific aspects of your stay that you would like to highlight or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us, and we appreciate your comments.
by A verified traveler
Posted 11 Oct 2024 on Wotif
beds very comfortable as were pillows with several from which to choose. Shower was great. Staff nice. 2 bedroom apartment was very roomy. Kitchen & fridge good size especialy for someone staying longer. Only downside heater hard to adjust then was too hot all night and blockout curtains hard to close/ open.
Comment from Hotel Management
11 Oct 2024 by Reception Urban Apartments on Elizabeth, Hotel Management
Thank you for your feedback! We are pleased to hear that you found the beds very comfortable, with a variety of pillows to choose from, and that you enjoyed the great shower, nice staff, and spacious 2-bedroom apartment with a well-equipped kitchen and fridge.We apologise for the inconvenience you experienced with the heater being hard to adjust and then becoming too hot all night. Your feedback is valuable to us, and we will address this issue to ensure a more comfortable temperature control for our guests in the future.We also appreciate your comments about the blockout curtains being hard to close/open. Your feedback will be shared with the team to address this and enhance the room amenities for a smoother experience.If there is anything else you would like to share or if you have any further comments, please feel free to reach out to us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience.
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Urban Apartments on Elizabeth, Hotel Management
Thank you for your feedback! We are glad to hear that everything was good during your stay.If you have any further comments or if there is anything else you would like to share in the future, please feel free to reach out to us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant experience.
