Ratings based on 3,845 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Lauren, Hotel Management
Hi Simeli,Thank you for your feedback! We hope to welcome you back soon for another enjoyable stay!Warm Regards,Lauren
by A verified traveler
Posted 12 Nov 2024
Great location, great property, we were heading into Melbourne for the night and desperately needed a nap around noon. This location was able to accommodate an early check in for us, which was exactly what we needed to be able to enjoy a day in this beautiful city. The room itself was super clean, bed was comfy, and parking was easy. We had in and out privileges, but didn’t need them because of Melbourne’s free tram area for all the tourist locations.
Comment from Hotel Management
13 Nov 2024 by Lauren, Hotel Management
Hi Jennifer, Thank you for your wonderful feedback! We’re so glad we could accommodate your early check-in and help you get some much-needed rest before enjoying your day in Melbourne. It’s great to hear you found the room clean and comfortable, and that our convenient parking and Melbourne’s free tram zone made your visit even easier.We’re thrilled you had a great experience and look forward to welcoming you back on your next trip to the city!Warm regards,Lauren
by A verified traveler
Posted 11 Nov 2024
Good location and nicely sized room
Comment from Hotel Management
13 Nov 2024 by Lauren, Hotel Management
Dear Yu Ching, Thank you for your feedback! We’re glad to hear that you found our location convenient and the room to your liking. We strive to provide both comfort and great access to the city for all our guests.We hope to welcome you back soon for another enjoyable stay!Warm regards,Lauren
by A verified traveler
Posted 5 Nov 2024
Good location. Park next door for sun and fresh air. Staff very helpful and polite. Kitchen good but really short on crockery and cutlery. Easy check in and out. Weekly service very good. My room faced another very close by. Absolutely no privacy. I was working in my room. Wifi good but a construction site next door made it impossible to work with the door or window open
Comment from Hotel Management
9 Nov 2024 by Lauren , Hotel Management
Hi Stefano,Thank you so much for your review, we truly appreciate our guest's feedback! It is so wonderful to hear that you found the park view room to provide you with lots of sun and fresh air, we also hope that our location made exploring Melbourne a breeze. It is always great to see such kind words about our staff too, we will make sure your kindness is passed along to the team. Thank you for your feedback regarding the crockery and cutlery in the kitchenette. We will have this passed along to our housekeeping team. We do understand the construction noise would have caused you some annoyance. Unfortunately, we are not able to change this, however, if you do book with us again, please let our reception team know and we will make sure to place you in a room far from the current construction. We hope you will consider us again in future! Kind Regards,Lauren
by A verified traveler
Posted 2 Nov 2024
The staff are all very nice at the counter. We stayed 2 nights with no house keeping was fine as it’s what I preferred. However asking guests to take rubbish to put down the chute is a bit too much to ask. Also our room was facing another building a few meters away. Therefore could not open our blinds. The hotel aircon unit underneath was very noisy at night that affected our sleep.
Comment from Hotel Management
9 Nov 2024 by Lauren, Hotel Management
Hi Belinda,Thank you so much for taking the time to leave us such a honest review, we truly appreciate your feedback. We are really glad to see such kind reviews about our reception staff, we will make sure to pass along your kindness to the team. We thank you for your feedback regarding the rubbish chute, this will be forwarded to our management team. We also will make sure our maintenance team looks into the blind and aircon in the room you had stayed in, thank you so much for bringing this to our attention. Unfortunately, the room type you had booked in the Studio Apartment without a view so yes, this does face Singers Lane and other buildings. We hope we can welcome you back in future, we recommend booking the Studio Park View Apartment for a lovely view of Flagstaff Garden and the city on your next visit!Kind Regards,Lauren
by A verified traveler
Posted 31 Oct 2024
Very good location and staff were excellent.
Comment from Hotel Management
9 Nov 2024 by Lauren, Hotel Management
Hi Edmond, Thank you for taking the time to leave us a review. We are so glad to hear you found our location to be convenient and it is especially great to see reviews like this about our staff ! We will make sure to pass along your kindness to the team. It would be wonderful to welcome you back in the near future. Kind Regards,Lauren
by A verified traveler
Posted 28 Oct 2024
Everything is always nice, staff and location I’ll be back this week
Comment from Hotel Management
9 Nov 2024 by Lauren, Hotel Management
Hi Jeremy,We really appreciate you taking the time to leave us such a beaming review.It is wonderful to hear you enjoyed your stay with us, it is especially great to see such kind words about our staff. We will make sure your kindness is passed along to our team.It would be wonderful to welcome you back again in the near future! Kind Regards,Lauren
by A verified traveler
Posted 21 Oct 2024
Needs a bit of an update in the rooms
Comment from Hotel Management
27 Oct 2024 by Lauren , Hotel Management
Hi Kaila, Thank you for taking the time to leave us a review. We will ensure your feedback is passed along to our management teams as we always want to maintain a warm and welcoming environment for our guests. We hope we can welcome you back in the near future. Kind Regards,Lauren
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Lauren, Hotel Management
Hi Nick,Thank you for leaving us a review! We hope we can welcome you back in future. Kind Regards,Lauren
by A verified traveler
Posted 20 Oct 2024
The staff at reception were lovely and so good at offering advice on where to catch trams and trains to different areas
Comment from Hotel Management
20 Oct 2024 by Lauren, Hotel Management
Hi Karen,We appreciate you taking the time to leave us a review, you feedback is very important to us. It is wonderful to hear you enjoyed your stay with us. It is especially great to see you found our staff to be very helpful during your stay, we will make sure your kind words are passed along to our team. We hope we can welcome you back in future for another great experience. Kind Regards,Lauren Front OfficeDuty Manager
