Ratings based on 744 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Hotel is very well positioned for walking around CBD. Nice staff. Room treats and pastries extremely enjoyable. Could be noisy overnight especially during weekend.
Comment from Hotel Management
13 Nov 2024 by Sumu Gayesha / Assistant Manager, Hotel Management
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at The Adelphi Hotel. We hope you’ll visit us again soon.
by A verified traveler
Posted 9 Nov 2024
I arrived at 11:30pm after long flight delays to find the hotel locked and dark. Couldn’t even see the name of the hotel so ended up wandering up and down the street in confusion. On the doorstep I rang to be admitted and found the phone on night switch. Was about to go to the Westin when I found the intercom button and finally got inside. Terrifying.
Comment from Hotel Management
13 Nov 2024 by Sumu Gayesha / Assistant Manager , Hotel Management
Dear Petrina,We are so sorry to hear about the experience you had to face on arrival at the hotel. The phone wasn't on the night switch. The phones weren't working in the entire area due to an incident and we weren't getting calls from outside throughout that day. We understand that the time of your arrival wasn't so ideal due to low visibility in the area. We hope to welcome you again at the Adelphi Hotel.
by A verified traveler
Posted 25 Oct 2024
Not only was it a fabulous and comfortable hotel, but the staff were truly wonderful, I would definitely return if in Melbourne again.
Comment from Hotel Management
13 Nov 2024 by Sumu Gayesha / Assistant Manager, Hotel Management
Thank you for your great review. At Adelphi Hotel, we work hard to offer high-quality service to every guest. Our front-of-house staff will be delighted to hear your feedback. Looking forward to welcoming you back to The Adelphi Hotel.
by A verified traveler
Posted 19 Oct 2024
Hidden little gem in the heart of the action. Was so conveniently located for an event at the plaza ballroom. Great little place and room was spacious and quiet.
Be careful of street closures with all the works happening in the area, taxi was unable to drop off in front but no real issue for us, may impact someone with mobility.
Comment from Hotel Management
13 Nov 2024 by Sumu Gayesha / Assistant Manager , Hotel Management
Thank you for sharing this positive review. We appreciate our location here in Melbourne City just as much as you do. We hope you’ll stop by again when you’re here again.
by A verified traveler
Posted 9 Oct 2024
The room was great, but the noise from the construction works nearby meant we didn't get a great night sleep. The website also said there would be croissants in the morning but there was only apples.
Comment from Hotel Management
10 Oct 2024 by Sumu, Hotel Management
Hi Ingrid,We appreciate your comments regarding your stay at the Adelphi Hotel. We did serve complimentary pastries and fruits for all our in-house guests, but we had to put a hold on it for a few weeks while the hotel's ownership changed. Soon, we will reintroduce complimentary breakfast for all the in-house guests. We look forward to welcoming you back soon.Sumu GayeshaAssistant Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
6 Oct 2024 by Adelphi Hotel, Hotel Management
Dear Danny,Thank you for your 5/5 score review of your recent stay at Adelphi Hotel. We are happy to hear that you had a wonderful time and thank you for choosing to stay with us.Kind regards,Iliesa HatukuAssistant Manager
by A verified traveler
Posted 23 Sep 2024
Friendly staff and very conveniently located a block from Flinders St Station and Fed Square. Complimentary pastries and coffee for breakfast and snacks in the room. A little bit of street noise, but didn't impact sleeping and is expected in the middle of the CBD in such a good location.
Comment from Hotel Management
25 Sep 2024 by Adelphi Team, Hotel Management
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Adelphi Hotel. We look forward to seeing you again soon.
by A verified traveler
Posted 29 Aug 2024
Location was great and the staff is really friendly. The only downside was that it was very noisy until about 10:30 pm and Tuesday at 4 am they collect the garbage bins which is very loud! Other than that it was a wonderful stay 🙂
Comment from Hotel Management
1 Sep 2024 by Adelphi Hotel, Hotel Management
Dear Tania,Thank you for sharing a review of your recent experience. Our team here at Adelphi Hotel iscommitted to providing high-quality customer service, and we’re thrilled to hear that you had a good time. Our sincere apologies for the noise which may have caused some inconvenience during your stay. Once again, we thank you for choosing to stay with us.Kind regards,Iliesa Hatuku - Assistant Manager
by A verified traveler
Posted 29 Aug 2024
NA
Comment from Hotel Management
1 Sep 2024 by Adelphi Hotel, Hotel Management
Dear Jane,We appreciate for leaving a 5/5 score on your stay with us and thank you for choosing us as your hotel accommodation in the CBD.Kind Regards,Iliesa Hatuku - Assistant Manager
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Adelphi Hotel, Hotel Management
Dear Jas, Thank you for taking the time to share your 5/5 score review of your recent stay and thank you as well for choosing us as your hotel accommodation in Melbourne CBD.Kind Regards,Iliesa Hatuku - Assistant Manager
