Ratings based on 942 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Brief stay. Arrived late and check out for flight early morning. Good nights sleep. Exactly what we needed.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Caitlin, Hotel Management
Dear Jingrong,Thank you for your review! We're glad to hear that you had a positive experience overall. We appreciate your feedback and look forward to welcoming you back in the future.Best regards,CaitlinDuty Manager
by A verified traveler
Posted 16 Dec 2024
Average hotel, but reasonably priced and close to the airport.
Comment from Hotel Management
17 Dec 2024 by Caitlin, Hotel Management
Dear Michael,Thank you for your review. We're glad you found our location convenient and appreciated the value we offer. We hope to have the opportunity to welcome you again in the future.Best regards,CaitlinDuty Manager
by A verified traveler
Posted 14 Dec 2024
Average experience
Comment from Hotel Management
17 Dec 2024 by Caitlin, Hotel Management
Dear Lisa,Thank you for taking the time to share your feedback. We're sorry to hear that your experience was only average. We always strive to provide a higher level of service and comfort, so we would love to hear more about how we can improve for your next stay.We hope to welcome you back in the future for a better experience.Best regards,CaitlinDuty Manager
by A verified traveler
Posted 14 Dec 2024
Very good value for overnight stay before flying
Comment from Hotel Management
17 Dec 2024 by Caitlin, Hotel Management
Dear Lois,Thank you for your feedback! We’re glad you found our hotel to be a great value for your overnight stay before your flight. We hope to welcome you again soon for another convenient and comfortable stay!Best regards,CaitlinDuty Manager
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Caitlin, Hotel Management
Dear Sombrero,Thank you for your fantastic review! We’re thrilled to hear you had such a positive experience. Your feedback means a lot to us, and we look forward to welcoming you back soon.Best regards,CaitlinDuty Manager
by A verified traveler
Posted 12 Dec 2024
The hotel was very convenient and close to the airport and offered free shuttle service. The room was very small but tidy. The bathroom could do with a upgrading otherwise functional. The restaurant was small and cosy.
Comment from Hotel Management
12 Dec 2024 by Aaron Yao, Hotel Management
Dear Daisy,Thank you for sharing your feedback! It’s wonderful to hear you found our hotel conveniently located near the airport and appreciated our complimentary shuttle service. We’re also glad the room met your expectations for tidiness.We take your comments about the bathroom and room size onboard, as well as your thoughts on our cosy restaurant. It’s important to us that every stay is as comfortable as possible, so we’ll keep your suggestions in mind as we strive to enhance our facilities.We’d love to welcome you back for another stay in the future!Kind Regards,Aaron YaoFront Office Manager
by A verified traveler
Posted 10 Dec 2024
Room and linens are clean. Restaurant food is good. Location is near to airport. Free shuttle is convenient.
Comment from Hotel Management
10 Dec 2024 by Caitlin, Hotel Management
Dear Wee Chee,Thank you for your fantastic review! We're delighted that you enjoyed your stay, from the clean room and linens to the convenience of our location and shuttle service. It’s also great to hear that you enjoyed our restaurant offerings.We hope to welcome you back on your next trip!Kind regards,CaitlinDuty Manager
by A verified traveler
Posted 9 Dec 2024
Right across from the airport and we could walk back and forth. Excellent breakfast. Well worth it.
Comment from Hotel Management
10 Dec 2024 by Caitlin, Hotel Management
Dear Karen,Thank you for your glowing review! We’re thrilled to hear you enjoyed our convenient location and excellent breakfast. It’s wonderful to know we helped make your stay comfortable and enjoyable.We hope to welcome you back next time you’re traveling through Melbourne Airport!Kind regards,CaitlinDuty Manager
by A verified traveler
Posted 8 Dec 2024
This hotel is an excellent choice if you need a hotel at Melbourne airport, very handy shuttle which runs every 15 minutes or a 10 minute walk to the terminal, great breakfast and nice views from the window, very comfortable bed after flying 24 hours
Comment from Hotel Management
8 Dec 2024 by Aaron Yao, Hotel Management
Dear Colin,Thank you for the fantastic review! We’re so pleased to hear that you enjoyed your stay and found our location and shuttle service convenient—it’s exactly what we aim for with travelers like you in mind. A hearty breakfast and a comfy bed after a long flight can make all the difference, and we’re glad we delivered! We hope to welcome you back the next time you’re passing through Melbourne.Kind Regards,Aaron YaoFront Office Manager
