Ratings based on 55 Verified Reviews

3.5 out of 5
69% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Nov 2024
2 out of 5
by A verified traveler from Las Vegas

Posted 7 Feb 2024
Dirty bathroom broken tub ice cold water that smelled poorly not worth the money paid. Very dissatisfied with the conditions of the property. The only thing ok was the gym but most of the treadmill and elliptical were broken.
Comment from Hotel Management
8 Feb 2024 by Eden T., Hotel Management
Dear Mr. Walter,Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay at our property did not meet your expectations. We apologize for the inconvenience and discomfort you experienced due to the dirty bathroom, broken tub, cold water, and poor smell. This is not the level of quality and service we strive to provide to our guests.We have investigated the issue and found that there was a plumbing problem that affected some of the rooms on your floor. We have contacted a professional plumber to fix the problem as soon as possible. We have also instructed our housekeeping staff to thoroughly clean and sanitize the affected rooms. We are taking this matter very seriously, and we are committed to improving our standards and procedures to ensure a better experience for our future guests.As a gesture of apology and appreciation, we would like to offer you a 20% discount and one of our best rooms for your next booking with us. We hope that this will help to restore your trust and confidence in our property.We value your feedback, and we hope that you will give us another opportunity to serve you better. Please do not hesitate to contact us if you have any questions or concerns. We look forward to welcoming you back soon.With Hospitality regards,Eden TeshomeMarketing and Reservation Manager
3 out of 5
by A verified traveler

Posted 1 Feb 2020
Rooms are outdated and does not feel clean. Shower has only lukewarm water. Drainage issues
Comment from Hotel Management
1 Feb 2020 by Rahel, Hotel Management
Dear esteemed custom Thank you for your comment. We really sorry for your less expectation.it was technical problem and we fix it. Regards Marketing team
2 out of 5
by A verified traveler

Bad Stay

Posted 1 Feb 2020 on Hotels
The room floor was not clean, the shower did not have hot water and the water was white and felt dirty. Air-conditioning not serviced. At the restaurant service was horrible and very dirty, no one cares
5 out of 5
by A verified traveler

Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
9 Jan 2020 by Rahel , Hotel Management
Dear Esteemed Customers Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Rahel Abrha Sales and Marketing Manager
4 out of 5
by A verified traveler

Average for the price.

Posted 6 Jan 2020 on Hotels
Nice large rooms with decent wifi and breakfast. The rooms are a little run down with poor quality towels, no bath mat or laundry list. A little far from centre of town however you can easily get there with bajaj. Good shower pressure but poor hot water. They kept and looked after our bags whilst we went on our volcano tour.
Comment from Hotel Management
9 Jan 2020 by Rahel, Hotel Management
Dear esteemed customers thank you for your comment we have laundry in Ground floor. Regards
3 out of 5
by A verified traveler

Low Expectations

Posted 1 Jan 2020 on Hotels
The bad: Check-in was confusing, the restaurant service was super slow, the hallway floors were filthy, the rooms usually didn't have hot water, the cleaning staff forgot to provide towels. The good: The staff were friendly and spoke decent English, the beds were comfortable, the swimming pool was large and the gym staff were helpful. Bottom Line: In Europe this would be a 2 star hotel that wouldn't be able to compete. It is, however, probably the best hotel in Mekele and lots of foreign tourists stay there.
Comment from Hotel Management
3 Jan 2020 by marketing Team , Hotel Management
Dear Esteemed Customers Thank you for your comment and we really sorry for the inconvenience. if you give us another chance we will are really happy to serve you again. With Hospitality Regards Marketing Department
5 out of 5
by A verified traveler

Ethiopian trip

Posted 9 Oct 2019 on Hotels
Very nice hotel everything you need staff great too
Comment from Hotel Management
23 Nov 2019 by Rahel, Hotel Management
Dear Michelle Thank you for choosing our Hotel. we are so glad to hear that you enjoyed on all our hotel service. we look forward to welcoming you back to our hotel in the future. Regards Rahel A.
4 out of 5
by A verified traveler from UK

Posted 20 May 2019
a good all round hotel, reasonably priced, food of a good standard. Internet could be more reliable …. but then you need to remember where you are
4 out of 5
by A verified traveler

Posted 21 Apr 2019 on Orbitz
This hotel is Clean and quiet and the breakfast is very good.
Comment from Hotel Management
24 Apr 2019 by Rahel , Hotel Management
Dear Tsegu Thank you so much for your awesome review. we work hard to meet expectations like yours and we are happy to hear this. come back and see us soon. Hospitality Regards Marketing Department Addis Abeba
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