Ratings based on 64 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
It was great expeirence, really enjoyed our stay. All the staff was excellent, helping and polite, except Fatima. She was not polite at all and got on our nerves for no reason. The place itself is amazing.
by A verified traveler
Posted 2 Apr 2023 on Hotels
by A verified traveler
Recommended
Posted 11 Mar 2020 on HotelsGreat location, quite spot within Médina
by A verified traveler
Posted 21 Oct 2019
The Riad was nice and beautiful, maybe softer beds. There was a lot of noise in the streets around the riad in de night.
by A verified traveler
Posted 3 Feb 2019 on Hotels
To be honest, I’m a little mixed on our stay. I expected it to be hard to find but when we finally did, we were told the riad was under construction and were escorted to another riad. We did not get the room that was booked nor did this riad have the features I expected based on all the photos. Since booking I see the photos and descriptions have changed so new guests will not be mislead. The room was fine, however the bed was not as soft as I prefer. The location is easy once you get your bearings. The staff were great with us and very helpful. But other guests had issues that created a disturbance for all inside one evening. This riad is small and very noisy with people in/out. This also impacted sleep. Breakfast was okay but only served 8-10. And by 8, that’s when they start setting up so more like 8;30 before you get food. This caused us to miss one breakfast due to an early tour and we had to inhale our meal to make our other morning tours.
Comment from Hotel Management
6 Feb 2019 by Julia, Hotel Management
Hi,
We are really sorry to what happen such we will try to improve our service, but you know the time to prepare the breakfast is such 15min, but if you need exactly at 08h AM, you can just inform the guid of the night, and he can prepare for you exactly at 08 am you will strat to eat,
You know the old Riad have really too much problem that's why we try to improve the quality that's why, we choose for you this riad because is new and all equipement are new also, so hope in two month the right Riad were ready, and we will inform you aas soon as possible.
Best regards
Julia
by A verified traveler
BUYERS BEWARE: FAKE PHOTOS - LITERALLY A HOSTEL
Posted 2 Feb 2019 on HotelsWe expected a grand courtyard (pool, nice decor) and a room specified at 38sqm (which was also what I expected from a traditional riad when I stay in Marrakech 10 years ago). When we arrived, we were told that the hotel was "under renovation" (lies). So we were given the "largest" room with one double bed + 1 single bed. It was 12sqm (we brought a measuring tape cos we were trying to buy furniture). There was no place at all to place any suitcase. You can't close the bathroom door cos the single bed was too wide. You can't fully open the main bedroom door cos of the double bed. We demanded hotels.com transfer us to another riad. They couldn't cos we booked "non-refundable" but since I was a GOLD member, they offered a half price voucher. The hotel staff argued it was us who had too much expectations - "We are having renovation so why you don't understand". Their listing never stated they were under renovation. They charge full price. They refused to cancel. Anyway, most hotels used a EUR1=MAD10. These folks have the audacity to convert local taxes / airport pickup / tours at the full exchange. TOTAL CHEATS. The boss owns 2 riads. Riad Ghali's photos were used for this listing instead. For a lot less, you can go to Riad Dar One -- far bigger, grander, better service. This was supposed to be my honeymoon. I cried so hard. On the last she, she rubbed it in by going "Oh we could have transferred you to our other Riad with the big room but we didn't see you." -- ARE YOU SERIOUS??!
Comment from Hotel Management
6 Feb 2019 by Julia, Hotel Management
Hi,
Really sorry at what happen, but we try to find with you a solution but you did not have time to deal with you, every time when we try yo meet you i find you out side, but you decide to chenge the Riad but is not our fault, we know that we should inform you that we will change the Riad earler but we didn't have a direct email to tell you that, so really sorry, really sorry.
Best regards
Julia
by A verified traveler
Posted 23 Jan 2019
This property and the management scammed us. The pictures seen on Expedia and other sites are not of the actual Riad. There is no Spa services or restaurant on site. It's located at a different Riad. There is no 24 hour desk service. Desk clerk leaves at 6pm. Breakfast is from 8-10 not 6 to 11. Beware that the room you book may not be the room they put you in. We booked a four person suite and when we got there was offered two bedrooms on separate floors and was told that our children should sleep on the first floor with us on the second. Also, do not book excursions with this Riad as they have no idea who they are sending you with. We were scammed by the people that took us on the tour to see the waterfall and was told by the clerks at the Riad that the tour guide wasnt theirs and this man was indeed illegal. We were forced to still pay the hotel for the excursion even though we paid the scam artist and when we questioned it, was confronted by management and wasnt allowed to go to the room to check on our children until we paid her. She even threatened to call the police on us if we didnt pay her even tho she still didnt right the wrong for the room situation as we only stayed in one small room where we shared the bed with our children after paying for a suite. We were told by the Riad to talk to Expedia about the issue. Thankfully, we were issued a full refund by Expedia due to this manager scamming and completely disregarding us. BEWARE!!
Comment from Hotel Management
31 Jan 2019 by Zemmouri najlae, Hotel Management
I don't know, you stay where exactly, you have do the comment a wrong place maybe
by A verified traveler
Posted 14 Jan 2019
Really nice, authentic place to stay when in Marrakech. ideally located 5 mins from Jemaa El Fna. Great Staff
Comment from Hotel Management
15 Jan 2019 by zemmouri najlae, Hotel Management
Thnak you, see you next time
by A verified traveler
Posted 29 Oct 2018
by A verified traveler
Wonderful stay at Riad Abaka
Posted 27 Oct 2018 on HotelsRiad Abaka was a wonderful place to stay. The staff are extremely friendly and helpful and were willing to go to great lengths to accommodate us. The room was comfortable and clean and it was very close to the main square and most of the sights.
The only drawback was that the airport shuttle was not free as advertised on hotels.com and the wifi was a little slow but manageable.
