Ratings based on 66 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Everything was easy, clean and friendly
Comment from Hotel Management
17 Sep 2024 by Booka H., Hotel Management
Hello Margaret,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and your complimentary feedback regarding the check in process, the hotel's claenliness and friendly staff, as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us. Thank you for choosing the Comfort Inn & Suites- Medina, NY, and we are glad that you enjoyed your stay.We are looking forward to seeing you again.Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Posted 27 Jul 2024
Good stay a bit overpriced for the area.
Comment from Hotel Management
2 Aug 2024 by Booka H., Hotel Management
Hello Florin,Thank you for taking the time to rate your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and that you enjoyed your stay as we work hard and take pride as a team to ensure that our guests have the best experience possible while staying with us.Thank you for choosing the Comfort Inn & Suites- Medina, NY, and we are looking forward to seeing you again.Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Melissa rocks!
Posted 18 Jun 2024 on HotelsMelissa at the reception was wonderful. She is very friendly and hospitable. She assisted us and provided updates during a thunderstorms when we were getting ready to go biking.
Comment from Hotel Management
18 Jun 2024 by Booka H., Hotel Management
Hello Julio,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and your complimentary feedback on the friendliness and hospitable front desk agent as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us. We are glad that you enjoyed your stay and we are looking forward to seeing you again.Thank you for choosing the Comfort Inn & Suites- Medina, NY.Best Regards,Booka H.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Booka H., Hotel Management
Hello Christine,Thank you for taking the time to rate your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the good rating as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us.Thank you for choosing the Comfort Inn & Suites- Medina, NY., and we are looking forward to seeing you again.Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Shor overnight stay
Posted 10 Jun 2024 on HotelsA quick overnight stay while visiting friends in the area. Hotel felt like an oasis in the middle of nowhere but we didn't travel any further west and in rural NY a whole town could have been hidden around the next hill or bend. Hotel was exceptionally quiet, we were the only guests around when we went down for breakfast; food was good and the quiet setting was perfect for the hangover I was nursing lol.
Comment from Hotel Management
10 Jun 2024 by Booka H., Hotel Management
Hello,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites-Medina, NY. We appreciate the excellent rating and your complimentary feedback on the hotel's quietness and our complimentary hot breakfast as we work hard and take pride as a team to ensure that our guests have the best possible expedience while staying with us. Glad the the breakfast helped nourish your hangover.Thank you for choosing the Comfort Inn & Suites- Medina, NY, and we are looking forward to seeing you again since you found the oasis in the country!Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Posted 6 Jun 2024
We tried to cancel the reservation but were told we could not because it was booked by a third party. My husband booked a fishing trip with friends, the fishing trip was cancelled because of bad weather so he no longer needed the hotel. I tried to get a refund but to no avail.
Comment from Hotel Management
6 Jun 2024 by Booka H., Hotel Management
Hello Kay,I am sorry that we could not help you with your cancellation request on your arrival date.Unfortunately your reservation was made using a discounted prepaid nonrefundable, non-cancellable reservation method which is the risk you take making this form of reservation. Also, as all reservations that would have the ability to be cancelled it is stated on the reservation confirmation letter it states all reservations must be cancelled 24 hours prior to arrival date which in your case would have been 3:00 PM on 06/04/2024, and not the day of arrival 06/05/2024 at 2:11 PM on the extranet that is not manned 24/7. We have no capability to cancel at the hotel level in this situation.Hopefully we can serve you better in the future.Best Regards,
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Booka H., Hotel Management
Hello Ralph,Thank you for taking the time to rate your recent stay at the Confort Inn & Suites- Medina, NY. We appreciate the excellent rating which implies that you enjoyed your stay with us. We are glad because we work hard and take pride as a team to ensure that our guests have the best experience possible and feel welcome.Thank you for choosing the Comfort Inn & Suites- Medina, NY., and we are looking forward to seeing you again.Best Regards,Booka H.
by A verified traveler
Posted 8 Apr 2024
This facility appears to be brand new. Everything is clean and beautiful and well-stocked. The man at the check was friendly and helpful. We really liked him. The hotel does not yet have a sign out front and there is nothing within walking distance but plenty of restaurants near by if you have a car. Easy access to downtown Medina with its wonderful, historic buildings.
Comment from Hotel Management
9 Apr 2024 by Booka H., Hotel Management
Hello John Paul,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and your complimentary feedback in regards to the hotels appearance, cleanliness, friendliess of our staff and our location. We work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us. Yes, there are many nice restaurants in the area, shops and historic building to take part in.Thank you for choosing the Comfort Inn & Suites- Medina, NY, and ewe are looking forward to seeing you again.Best Regards,Booka H.
by A verified traveler
Posted 12 Feb 2024
A little on the pricey side, as well as pricey on what little snacks that were available. Breakfast was good and primary reason for chosing this particular establishment was location.
Comment from Hotel Management
12 Feb 2024 by Booka H., Hotel Management
Hello April,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites-Medina, NY. We appreciate the good rating and your complimentary feedback. Unfortunately, everything concerning cost of living and doing business in today's world is up especially in the state of NY.We are glad that you enjoyed the hotel's complimentary hot breakfast and the location.We are glad that overall you enjoyed your stayand we are looking forward to seeing you again.Thank you for choosing the Comfort Inn & Suites-Medina, NY.Best Regards,Booka H.
by A verified traveler
Posted 26 Jan 2024
Property is modern and very comfortable. Staff were friendly and helpful. Highly recommend.
Comment from Hotel Management
26 Jan 2024 by Booka H., Hotel Management
Hello,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites-Medina, NY. We appreciate the excellent rating and your complimentary feedback concerning the hotel's appeal as being modern and comfortable, the staff's friendliness and helpfulness, and that you recommend our hotel to other travelers as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us. We try to make everyone feel welcome and at home while away from home.Thank you for choosing the Comfort Inn & Suites-Medina, NY, and we look forward to seeing you agian whenever your travels bring you back to the area.Best Regards,Booka H.Comfort Inn & Suites
