Ratings based on 70 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Booka H., Hotel Management
Hello Bania,Thank you for taking the time to rate your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us.Thank you for choosing the Comfort Inn & Suites- Medina, NY., and we are looking forward to seeing you again.Best Regards,Booka H.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Booka H., Hotel Management
Hello Ace,Thank you for taking the time to rate your stay at the Comfort Inn & Suites- Medina, NY. We apologize that you are stating that you had a poor experience while staying with us.Best Regards,Booka H.Comfort Inn & Suites- Medina, NY.
by A verified traveler
Posted 30 Sep 2024
New property. Clean and quiet. Coffee was always available. Breakfast was great!
Comment from Hotel Management
1 Oct 2024 by Booka H., Hotel Management
Hello Amy,Thank you for taking time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the good rating and your complimentary feedback regarding the hotel's cleanliness, quietness, availability of coffee and our complimentary hot breakfast selection. We work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us.We are happy that you enjoyed your stay and we are looking forward to seeing you again.Thank you for choosing the Comfort Inn & Suites- Medina, NY.Best Regards,Booka H.Comfort Inn
by A verified traveler
Posted 17 Sep 2024
Everything was easy, clean and friendly
Comment from Hotel Management
17 Sep 2024 by Booka H., Hotel Management
Hello Margaret,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and your complimentary feedback regarding the check in process, the hotel's claenliness and friendly staff, as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us. Thank you for choosing the Comfort Inn & Suites- Medina, NY, and we are glad that you enjoyed your stay.We are looking forward to seeing you again.Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Posted 27 Jul 2024
Good stay a bit overpriced for the area.
Comment from Hotel Management
2 Aug 2024 by Booka H., Hotel Management
Hello Florin,Thank you for taking the time to rate your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and that you enjoyed your stay as we work hard and take pride as a team to ensure that our guests have the best experience possible while staying with us.Thank you for choosing the Comfort Inn & Suites- Medina, NY, and we are looking forward to seeing you again.Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Posted 7 Jul 2024 on Hotels
Staff is uptight
Comment from Hotel Management
7 Jul 2024 by Booka H., Hotel Management
HelloThank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the overall good rating. I am sorry if I came off uptight, but some questions can't be answered or revealed about another guest as per third party policy or privacy laws of each guest regardless of family connection.We are glad that overall you were happy with your stay, and we are looking forward to your next visit.Thank you for choosing the Comfort Inn & Suites- Medina, NY.Best Regards,Booka H.
by A verified traveler
Melissa rocks!
Posted 18 Jun 2024 on HotelsMelissa at the reception was wonderful. She is very friendly and hospitable. She assisted us and provided updates during a thunderstorms when we were getting ready to go biking.
Comment from Hotel Management
18 Jun 2024 by Booka H., Hotel Management
Hello Julio,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the excellent rating and your complimentary feedback on the friendliness and hospitable front desk agent as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us. We are glad that you enjoyed your stay and we are looking forward to seeing you again.Thank you for choosing the Comfort Inn & Suites- Medina, NY.Best Regards,Booka H.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Booka H., Hotel Management
Hello Christine,Thank you for taking the time to rate your recent stay at the Comfort Inn & Suites- Medina, NY. We appreciate the good rating as we work hard and take pride as a team to ensure that our guests have the best possible experience while staying with us.Thank you for choosing the Comfort Inn & Suites- Medina, NY., and we are looking forward to seeing you again.Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Shor overnight stay
Posted 10 Jun 2024 on HotelsA quick overnight stay while visiting friends in the area. Hotel felt like an oasis in the middle of nowhere but we didn't travel any further west and in rural NY a whole town could have been hidden around the next hill or bend. Hotel was exceptionally quiet, we were the only guests around when we went down for breakfast; food was good and the quiet setting was perfect for the hangover I was nursing lol.
Comment from Hotel Management
10 Jun 2024 by Booka H., Hotel Management
Hello,Thank you for taking the time to rate and review your recent stay at the Comfort Inn & Suites-Medina, NY. We appreciate the excellent rating and your complimentary feedback on the hotel's quietness and our complimentary hot breakfast as we work hard and take pride as a team to ensure that our guests have the best possible expedience while staying with us. Glad the the breakfast helped nourish your hangover.Thank you for choosing the Comfort Inn & Suites- Medina, NY, and we are looking forward to seeing you again since you found the oasis in the country!Best Regards,Booka H.Comfort Inn & Suites
by A verified traveler
Posted 6 Jun 2024
We tried to cancel the reservation but were told we could not because it was booked by a third party. My husband booked a fishing trip with friends, the fishing trip was cancelled because of bad weather so he no longer needed the hotel. I tried to get a refund but to no avail.
Comment from Hotel Management
6 Jun 2024 by Booka H., Hotel Management
Hello Kay,I am sorry that we could not help you with your cancellation request on your arrival date.Unfortunately your reservation was made using a discounted prepaid nonrefundable, non-cancellable reservation method which is the risk you take making this form of reservation. Also, as all reservations that would have the ability to be cancelled it is stated on the reservation confirmation letter it states all reservations must be cancelled 24 hours prior to arrival date which in your case would have been 3:00 PM on 06/04/2024, and not the day of arrival 06/05/2024 at 2:11 PM on the extranet that is not manned 24/7. We have no capability to cancel at the hotel level in this situation.Hopefully we can serve you better in the future.Best Regards,
