Ratings based on 152 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear Michael, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear Michael, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 5 Nov 2024
When we drove up to the property we almost didnt check in. The front door your hand could stick to it, the windows were filthy, just a bit of vinegar and dish soap in water and a squegie go a long way.
The fence between our property and the hotel 8 was down, the fence at the back of the property was down and people crawling through it. A homeless mess was on the other side of the fence. The hazelnut tree had shed a tonne of nuts which were crunchy, a local call to a bakery I'm sure they would come pick them up for free.
The room was clean, bed very comfortable, pillows very comfortable, but the furniture had gouges in it, a touch up pen in the same color would help disguse it.
I wouldnt stay again.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Janet, thank you for sharing your feedback. It sounds like your experience had some significant issues upon arrival, which is certainly disappointing. Cleanliness and maintenance are essential for a welcoming atmosphere, and it’s clear that there are several areas for improvement at this property, from the exterior maintenance to the condition of the furniture in the room. On the positive side, we're glad to hear that you found the room and bed comfortable. Your suggestions about enhancing the property's curb appeal and addressing the furniture condition are very valid and could greatly improve future guests' experiences. We appreciate your input, and we hope your next stay elsewhere is much more enjoyable!Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 15 Oct 2024
Nice place
Comment from Hotel Management
17 Oct 2024 by Customer Care Team, Hotel Management
Dear Cassandra, thank you for your comment! We're glad to hear you had a nice experience at the hotel. If you have any specific highlights or suggestions to share, we'd love to hear them!Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 13 Oct 2024
Cockroaches everywhere spoke to the manager about it. He gives me a can of raid and said what do you expect?
Comment from Hotel Management
17 Oct 2024 by Customer Care Team, Hotel Management
Dear Kendra, we sincerely apologize for your experience. This is far from the standard of service and cleanliness we strive to offer. Pest control should have been handled by our team, not placed on you. We will address this issue with our staff immediately to ensure a much higher level of service in the future. Please reach out to us directly so we can make things right.Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 13 Oct 2024
The manager and I think owner is always screaming at people. I got screamed at myself for having a service animal that he knew about. I had already submitted the paperwork to the motel.
Comment from Hotel Management
17 Oct 2024 by Customer Care Team, Hotel Management
Dear Kendra, we're truly sorry to hear about your upsetting experience. Our goal is to provide a welcoming and respectful environment for all guests, including those with service animals. There should never be any reason for a guest to feel mistreated, especially when all necessary paperwork has been provided. We will address this issue internally and ensure our staff is reminded of the proper handling of service animals and respectful communication with guests. Thank you for bringing this to our attention.Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 12 Oct 2024
The bed was covered in blood, the room was extremely unsanitary. I’d highly caution you not to stay here.
Comment from Hotel Management
13 Oct 2024 by Guest Experience Team, Hotel Management
Dear Melissa, we sincerely apologize for your experience and appreciate you bringing this to our attention. This is completely unacceptable, and we take issues of cleanliness and safety very seriously. We will investigate this matter immediately and address it with our housekeeping team to ensure that such situations never happen again. Your comfort and safety are our top priorities, and we are committed to making things right. Please contact us directly so we can discuss your stay further and find a resolution. Thank you for your feedback.Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 17 Sep 2024
Bad
Comment from Hotel Management
18 Sep 2024 by Guest Experience Team, Hotel Management
Dear John, we sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding cleanliness, staff service, and property conditions is very important to us, and we take these concerns seriously. We are committed to improving these areas and will be addressing the issues with our team to ensure a better experience for all future guests. Thank you for sharing your thoughts, and we hope you'll give us another opportunity to provide you with the service you deserve.Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 11 Sep 2024
No one let us in when we arrived and had to find a new hotel late at night.
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Dear Kyle, we sincerely apologize for the inconvenience you experienced during your arrival. It's unacceptable that you were left waiting and had to find alternative accommodation late at night. We understand how frustrating this must have been and are investigating the situation to ensure it doesn’t happen again. We appreciate your feedback and would like to offer our sincere apologies for the discomfort caused. Please contact us directly so we can address this issue further and make amends.Best Regards,Customer Care TeamTravelers Inn
by A verified traveler
Posted 19 Aug 2024 on Hotels
Very dirty. Sketchy area.
Comment from Hotel Management
20 Aug 2024 by Customer Care Team, Hotel Management
Dear Sean, we're sorry to hear about your experience. Cleanliness and safety are top priorities for us, and it's concerning to hear that we fell short in these areas. We are committed to addressing these issues promptly and will review our cleaning procedures and security measures to ensure they meet our standards. Thank you for your feedback, and we hope to have the chance to make it right in the future.Best Regards,Customer Care TeamTravelers Inn
