Ratings based on 171 Verified Reviews
1.8 Room cleanliness
2.4 Service & staff
1.8 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2021
My reservation was canceled unexpectedly. Hopefully this will not happen again to anyone else in the future!
by A verified traveler
Posted 21 Feb 2021
They had a check in window which i did not notice on the confirmation. We did not check in by the time the window closed so they canceled my reservation and didn't bother letting me know. So we drive 5 and a half hours and had no where to sleep.
Comment from Hotel Management
22 Feb 2021 by Jaime, Hotel Management
Hi, we are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jaime
by A verified traveler
Horrible Scary Shack of Hell on Riverside in Meddy
Posted 23 Nov 2020 on HotelsHello i pulled up to Medford after a long day of flights already had my room Paid for and booked . Showed up to my little motel and theres a sign on door any 1 that paid for the next like week cant have a room so i such around the half dismantled property to find some tattooed wanna be tweaker to come out and tell me theres nothing they can do and no reason but i just cant stay there . Worst experience and motel i been to somone send in the health department please Crack all over the place there pookie.
Comment from Hotel Management
24 Nov 2020 by Leo, Hotel Management
Hi, Ryan! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel
by A verified traveler
Don’t even bother
Posted 22 Nov 2020 on HotelsAwful. Every single negative review you see online is true. Stay away
Comment from Hotel Management
23 Nov 2020 by Bella, Hotel Management
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!
by A verified traveler from Olympia
Posted 22 Nov 2020
Property does not exit under that name. Fighting to get my $ back through AMEX. I was put in a very bad situation.
Comment from Hotel Management
23 Nov 2020 by Bryce, Hotel Management
Sorry for the unpleasant experience you had with us! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Bryce
by A verified traveler
Posted 8 Nov 2020 on Hotels
Comment from Hotel Management
9 Nov 2020 by Leo, Hotel Management
Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel
by A verified traveler
Posted 6 Nov 2020
Horrible property with mean staff. Front desk was locked and it was freezing out. Not connected well with expedia
Comment from Hotel Management
6 Nov 2020 by Jacob, Hotel Management
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jacob!
by A verified traveler
Posted 1 Nov 2020
Didn't have a view because when I arrived the office was closed and had a sign on the door saying NO VACANCY and to call the number....spend a long time on hold and no one answered. I had Expedia reach out to them and they could not do so for days. Then I didn't get a refund because they weren't available. DON'T STAY HERE IF YOU WANT TO ACTUALLY GET A ROOM AND NO REFUNDS!!!
Comment from Hotel Management
2 Nov 2020 by Marie, Hotel Management
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie!
by A verified traveler
Red Cross Helps Oregon Fire Victims
Posted 26 Oct 2020 on HotelsDue to the recent fires in Southern Oregon the American Red Cross is booking all the rooms in the local hotels for the fire victims. Rooms are not available for anyone without a Red Cross voucher. I need a full refund.
Comment from Hotel Management
26 Oct 2020 by Adam, Hotel Management
Hi, Amie. We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Adam
by A verified traveler from Medford
Posted 26 Oct 2020 on Travelocity
These people gave my room away within 10 minutes of me booking it and have refused to refund my money.
Comment from Hotel Management
26 Oct 2020 by Bella, Hotel Management
Hi, Nate! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Bella!
