Ratings based on 980 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This location was in easy access to I95 and to all attractions in Baltimore. That being said, this close proximity was also a negative being in total view of I95. There was also a truck stop right across the front entrance of the hotel so it was noisy with all of the semi trucks around. Luckily, the sounds were minimized inside the hotel. Things were nice & I would stay again but a few minor details kind of made my stay just OK. Such as missing signs the left spots of glue on the wall by the elevators. 3 out of 4 elevators were operational but took a really long time to get anywhere. In the room, the lamp shades & TVs were all crooked. There was this weird bar for coffee that originally had a sink that was removed but still had the capped plumbing coming out of the wall. The tag of the flat sheet was put at the top instead of the bottom. The door for the AC unit was missing & I had to use a shirt to cover the bright light from it. The bathtub’s grout looked old & had holes in it. There were good things. The bed, pillows & sheets were incredibly comfy. The TVs & mini fridge were excellent. I loved the outlet & usb ports on the lamps & free Wi-Fi, very convenient. The view of the city at night was beautiful. The room service dinner we had was really tasty & came quick. The breakfast buffet had a variety of options & an attendant was always close by to replenish & clean up. The staff were all excellent, very friendly & ready to help. Overall, I would stay again.
Comment from Hotel Management
20 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Ms. Christine,Thank you for your detailed feedback! We're glad you appreciated our convenient location, comfortable accommodations, and friendly staff. It’s great to hear you enjoyed the city views, breakfast buffet, and quick room service.We apologize for the minor issues you encountered, including the elevator delays, room setup, and maintenance concerns. Your observations are invaluable in helping us improve, and we’ll address these details to enhance future stays.We look forward to welcoming you back and ensuring your next visit exceeds expectations! Safe travels!
by A verified traveler
Posted 19 Nov 2024
This was a great location to accessing the highway. Had a night club and comedy club.
Comment from Hotel Management
20 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Ms. Jennifer,Thank you for your feedback! We're glad you enjoyed our convenient location near the highway and appreciated the added entertainment options like the nightclub and comedy club. We hope to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 13 Nov 2024
Mold,water in floor,hot tub broken
In comparison to hotel sonesta as our first choice im astonished this is a best western property!
Comment from Hotel Management
13 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Mr. Jeremy,Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay, including concerns with mold, water on the floor, and the hot tub being out of service. This certainly does not meet the standards we strive to maintain at our property.We aim to provide a clean and comfortable experience for all our guests, and we apologize that we fell short of your expectations, especially in comparison to your preferred choice. Please know that your feedback is taken seriously, and we will address these concerns with our team to ensure improvements are made.Thank you again for bringing this to our attention. We hope you might consider giving us another opportunity in the future to provide a better experience.
by A verified traveler
Posted 11 Nov 2024
There was a lot going on at the property....with only one elevator working....
One of rooms had a very unpleasant odor, however the room was changed immediately.
Comment from Hotel Management
12 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Der Ms. Theresa,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the limited elevator access and for the initial issue with the room odor. We’re glad to hear that our team was able to address this promptly by arranging a new room for you. We’re committed to improving our guests’ experience, and your feedback is invaluable in helping us make necessary adjustments. Thank you for choosing to stay with us, and we hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Ms. Lafonda,Thank you for your 5-star rating! We’re thrilled to know that you had a great stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Ms. Younce,Thank you for your feedback and for taking the time to share your rating. We’re sorry to hear that your stay didn’t meet your expectations. If you have any specific concerns or suggestions for improvement, please feel free to reach out. We value your input and are always looking for ways to enhance our guests' experiences.We hope to have the opportunity to serve you better in the future.Best regards,
by A verified traveler from Poughkeepsie
Posted 6 Nov 2024
Easy right off the highway. Close to all the destinations
Comment from Hotel Management
7 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Ms. Joe,Thank you for your feedback! We’re glad you enjoyed our convenient location right off the highway and close to key destinations. We hope it made your stay even more enjoyable, and we look forward to welcoming you back soon!
by A verified traveler
Posted 5 Nov 2024
Everything
Comment from Hotel Management
6 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Mr. Anthony,Thank you for the fantastic 5 out of 5 rating! We're thrilled to know you had an exceptional experience with us. Your satisfaction is our top priority, and it’s wonderful to see we met your expectations. We look forward to welcoming you back for another outstanding stay!
by A verified traveler
Posted 4 Nov 2024
Nice, neat, clean. Turkey breakfast meat would be a plus!
Comment from Hotel Management
6 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Ms. Wisteria,Thank you for your feedback! We’re glad to hear you enjoyed the neat and clean environment. We appreciate your suggestion for turkey breakfast meat and will pass it along to our team as we continue to enhance our breakfast offerings. We hope to welcome you back soon!
by A verified traveler
Posted 4 Nov 2024
We had a great time everything was good
Comment from Hotel Management
6 Nov 2024 by Iryna Galushko Executive Assistant, Hotel Management
Dear Mr. Taren,Thank you for your kind words! We’re thrilled to hear you had a great time and that everything met your expectations. We look forward to welcoming you back for another enjoyable stay!Best regards,
