Ratings based on 131 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Very nice hostel, well located, spacious kitchen, friendly and helpful staff. The Wifi isn’t working that well in all the rooms though and I could hear the music from the bar even on the sixth floor. Overall, I was pleasantly satisfied with my stay there.
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 17 Apr 2024 on Hotels
by A verified traveler
Posted 31 Mar 2024
No AC… and very loud music playing till after 1am. You can hear the music from the downstairs lounge as well as the next door nightclub. Had to keep the windows open as it was hot and again, no AC. There was also construction going on nearby that started very early in the morning around 7am, couldn’t sleep through it.
At checkout, we saw the front desk offer a fan to other incoming guests but this was not advised to us at our check in. location was good though.
by A verified traveler
Posted 25 Feb 2024
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Querido huésped, Hotel Management
¡Hola Cesar!¡Gracias por tu increíble calificación de 5 sobre 5! Estamos encantados de saber que tu experiencia fue tan positiva. ¡Apreciamos tu apoyo y esperamos verte nuevamente pronto!
by A verified traveler from Montréal
Posted 4 Dec 2023
Great and welcoming staff. Spotless cleanliness inside the room.
Comment from Hotel Management
7 Dec 2023 by Selina, Hotel Management
Dear guestThank you for your positive feedback! We're thrilled to hear that you had an excellent experience with our friendly and welcoming staff. We take pride in maintaining spotless cleanliness inside the rooms. We look forward to hosting you again in the future!Thanks & Regards,
by A verified traveler
Posted 24 Nov 2023
Security guards wanted money almost everytime while coming back to the room late nights. I never wanted to come out my room because we never knew if the guard were going to take our money.
Comment from Hotel Management
26 Nov 2023 by Selina, Hotel Management
Dear Bobby We sincerely apologize for the inconvenience you experienced with the hotel security during your stay. It is disheartening to hear that you felt uncomfortable and had concerns about the behavior of the security guards.Please be assured that the safety and well-being of our guests are of utmost importance to us. We take your feedback seriously and will promptly investigate the matter with our security team to gain a better understanding of the situation. Necessary steps will be taken to prevent any similar incidents in the future.We understand the significance of feeling secure, especially when returning to your room late at night. Your comments are invaluable to us, and we appreciate you bringing this to our attention.We hope to have the opportunity to make amends for this experience during your next visit. If there is anything else we can do to assist you or improve our services, please do not hesitate to let us know. Your satisfaction is our top priority.Best regards,Thanks & Regards,
by A verified traveler
Posted 22 Oct 2023
The location was nice but this Selina hotel is below average compared to other locations. I booked a private queen room and it didn’t have any type or cooling or heating system. And there weren’t any iiron/hair dryer in the room.
Comment from Hotel Management
23 Oct 2023 by Dear guest, Hotel Management
Thank you for your feedback. We appreciate your input and will work to improve the amenities in our private queen rooms.
by A verified traveler
money stolen from my room in Selina!
Posted 5 Oct 2023 on Hotelswas extremely disappointed to have money stolen from my wallet (which was inside a pouch - stored inside a back pack that was closed) from my room !
the hotel would not take responsibility of course stating they cannot verify the money was indeed stolen.
besides - the beds and mattresses are extremally uncomfortable! rooms that are facing to the road - are to loud with loud noise from the road all night long.
many of the rooms do not have AC - and that is not stated and you can't know if you have AC until you actually check in and get your room.
big advice - only get a room in a hotel that has a safe in the room!
Comment from Hotel Management
9 Oct 2023 by Dear guest, Hotel Management
We want to sincerely apologize for the unfortunate situation you experienced with the loss of money in your room. In our establishment, we provide each guest with a secure locker to safely store their belongings. However, we understand your concern and how frustrating this must have been for you. We have reviewed our policy and internal procedures to ensure that we are doing everything we can to assist our guests in situations like this. We deeply regret the issues you encountered during your stay. We value your feedback and will use it to improve our services and provide a more satisfying experience for our guests in the future.
