Ratings based on 247 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
All good
Comment from Hotel Management
14 Nov 2024 by Administracion, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios para continuar mejorando.Los esperamos nuevamente.
by A verified traveler
Posted 24 Aug 2024 on Orbitz
Excellent except for the check in experience- the manager is not willing to help even she knows how to do it. For Colombian there is a tax law but it is easy to change reservation to your husband if he is foreigner and not pay that tax. Orbitz is the best changed my reservation and I could avoid the tax that is a lot considering the price of a night. At the end she lead me not sure why she didn’t it at first and avoid the bad experience.
Comment from Hotel Management
26 Aug 2024 by Administracion, Hotel Management
Dear Mrs. Martha, thank you very much for giving us your feedback. Initially, we apologize for the inconvenience caused during your stay. At first, it was a communication error when we told you that we cannot do it directly from our extranet since we do not know the agency through which you made your reservation. That is why we are indicating the step by step of how you can do it directly from your mobile phone. If we did not want to help you, we would not have given you the solution.As we indicate on our page, all Colombian citizens must pay the VAT required by the government. We hope that you will visit us again on another occasion.
by A verified traveler
Posted 15 Aug 2024
Honestly the best place you can stay in Medellín. It’s quiet even though it’s right in el Poblado, is walking distance to everything (1 min away from el cielo and 5 mins walk from alambique). The staff here is also very helpful and are around 24/7. Safety is not an issue due to the staff being at the door at all times. The room I had was very spacious and did not feel like a regular hotel room. Cleanliness at the hotel was also great. Overrall my stay was a 10/10 and I wouldn’t change a thing.
Comment from Hotel Management
15 Aug 2024 by Administracion, Hotel Management
Dear Mrs. Nicol, we are pleased to read your positive comments. Thank you for the high rating you give us and for sharing your opinion. The comfort of our guests is essential to us, which is why we strive every day to make our guests' stay a great positive experience. Our staff will be very happy and grateful for your valuable opinion. We look forward to serving you on future occasions!
by A verified traveler
Posted 8 Aug 2024
Great
Comment from Hotel Management
9 Aug 2024 by Administracion, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios para continuar mejorando.Los esperamos nuevamente.
by A verified traveler
Posted 11 Jul 2024 on Orbitz
Very clean and comfortable. Friendly staff
Comment from Hotel Management
12 Jul 2024 by Administracion, Hotel Management
Thank you for staying with us! We care a lot about making our guests' stay as pleasant as possible, so we appreciate your comments to continue improving.We are waiting for you again.
by A verified traveler
Posted 1 Jun 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by Administracion, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios para continuar mejorando.Los esperamos nuevamente.
by A verified traveler from WHITBY
Posted 22 Apr 2024
Comment from Hotel Management
24 May 2024 by Administracion, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios para continuar mejorando.Los esperamos nuevamente.
by A verified traveler
Posted 16 Apr 2024
All good
Comment from Hotel Management
16 Apr 2024 by Administracion, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios para continuar mejorando.Los esperamos nuevamente.
by A verified traveler
Posted 12 Apr 2024
All good
Comment from Hotel Management
12 Apr 2024 by Administracion, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios para continuar mejorando.Los esperamos nuevamente.
by A verified traveler
Posted 31 Mar 2024
Tuvimos problemas al momento del check in, ya que insistía en cobrar los impuestos a pesar de ser extranjeros, finalmente su jefa le indicó que no los cobrara. El lugar era terriblemente ruidoso, solicitamos que nos cambiaran de piso, no obstante, no lo hicieron, fueron 3 noches escuchando los grutos de la gente
Comment from Hotel Management
1 Apr 2024 by Administracion, Hotel Management
Estimada señora Francisca, lamentamos mucho los inconvenientes presentados en su ultima visita, pero por el tema de los impuestos no hay ningún problema si los hubiésemos cobrados usted puede solicitar la devolución frente a las oficinas de la DIAN, solo que nosotros como establecimiento debemos de cumplir con las reglas, el tema de la insonorización es algo en el que estamos trabajando esperamos que logremos solucionarlo pronto. Esperamos encuentre un alojamiento de su agrado para el resto de su viaje
