Ratings based on 24 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Diego
Posted 3 Feb 2024 on Orbitz
This was definitely a case of the "the pictures are better than the reality". The room was dark, but quiet. Unfortunately, it was pretty dirty. There was hair on the toilet and in the shower. The sheets were of questionable cleanliness and I really shouldn't have lifted the mattress, but I couldn't help myself.
The neighborhood is not the best, but it is close to public transport and some cool parks and buildings. During the day it is safe enough, but be careful walking at night (but that could be said for most of Medellin).
Overall, it is a convenient, cheap option, but if you are willing to splurge an extra $10 or $20 you should be able to find something much better.
Comment from Hotel Management
6 Mar 2024 by Team Natural Hotel, Hotel Management
We are very sorry to hear about your experience. We will take your comments into account to improve our cleanliness and quality standards. Thank you for your honest comments.
by A verified traveler
Posted 26 May 2023
Close to transit museum and parks - the hallways are to dark on the second floor
Comment from Hotel Management
26 May 2023 by GrupoHoteles, Hotel Management
Gracias por su comentario y valoración
by A verified traveler
Esta bien precio/calidad
Posted 3 Dec 2020 on HotelsEsta bien pero deben mejorar el servicio.
Bien ubicado en el centro pero sobre avenida principal con mucho ruido.
El conserje es poco amable
Comment from Hotel Management
3 Dec 2020 by Comunicaciones, Hotel Management
Buen día gracias por su comentario nos ayuda en nuestro proceso de mejora, esperamos con gusto su próxima visita.
by A verified traveler
Posted 23 Feb 2020
It's a basic bargain hotel, or at least the room I had was, no fridge,the bed room was a nice size, but the bathroom was kind of small,the shower took up half the bathroom. The mattress was also hard.
Comment from Hotel Management
24 Feb 2020 by Hotel Suite 45, Hotel Management
Good afternoon, thanks for welcoming us, making the necessary improvements, we look forward to your next visit.
by A verified traveler
Posted 6 Nov 2018
Very poor management. I reserved 3 rooms and the rooms where the wrong ones when we arrived and where not able to exchange them as my rooms were given to some else.
Comment from Hotel Management
8 Nov 2018 by Buenas Tardes, , Hotel Management
good afternoon we regret the inconvenience that occurred during your stay we are working to improve
by A verified traveler
Posted 20 May 2024
No hay iluminación natural y poca iluminación energética
Comment from Hotel Management
20 May 2024 by hotel , Hotel Management
buenos dias señora Elizabeth , agradecemos su observación, trataremos de mejorar en ello y la esperaremos nuevamente.
by A verified traveler
No nos pareció muy cómodo el colchón
Posted 28 Mar 2024 on HotelsComment from Hotel Management
19 Apr 2024 by Natural Hotel, Hotel Management
Lamentamos mucho que el colchón no haya cumplido con sus expectativas durante su estadía. Apreciamos sus comentarios y tomaremos medidas para mejorar la experiencia de nuestros huéspedes en el futuro. ¡Gracias por compartir su opinión con nosotros!
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Posted 20 May 2023 on Hotels
Comment from Hotel Management
26 May 2023 by GrupoHoteles, Hotel Management
gracias por su puntuación
by A verified traveler
Posted 21 Feb 2021 on Hotels
Comment from Hotel Management
22 Feb 2021 by Comunicaciones, Hotel Management
Buen día gracias por su valoración, esperamos con gusto su próxima visita.
