Ratings based on 50 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Utter disgrace
Posted 21 Feb 2024 on HotelsAbsolutely laughable
Comment from Hotel Management
26 Feb 2024 by Team Gallery, Hotel Management
HolaLamentamos que tu estadia no haya cumplido tus expectativas cuando cumplimos en brindarte la mejor atencion disponible que te mereces
by A verified traveler
Posted 24 Dec 2023 on Orbitz
room has cheap noisy fan. feels very stuffy because of the small window. Wifi on rooftop does not work. Breakfast limited to 8:30am. coffee with milk caused diarrhea. very dark. art in poor taste.
Comment from Hotel Management
13 Feb 2024 by hotel gallery , Hotel Management
Hola muy buenos dias un gusto saludarle , haremos las evaluaciones pertienentes para nuestro proceso de mejora. Muchas gracias por su comentario y evaluacion
by A verified traveler
Posted 30 Jul 2023
The showers were terrible the water goes everywhere and is either extremly hot or cold. Extemly noisy street and worse of all every night some other guests were blasting music all night on the sound system to the point that my walls and door were shaking. When you complain they tell you that's part of the guest experience. I have not been able to sleep good for any of the 7 nights i was there and i usually am a easy sleeper. The staff was kind but food and breakfast were also really bad. Every morning the coffee was icecold and no variation.
Comment from Hotel Management
15 Aug 2023 by Team Hotel 47 Medellin Street, Hotel Management
Hola, lamentamos que la estadia no haya sido de su agrado, su comentario nos ayuda en nuestro proceso de mejora.
by A verified traveler
Posted 28 Jul 2023
The pictures are misleading. The pictures from the exterior are actually edited, they are covering how unsafe the area is with some tree. I realized they had edited the pictures once I arrived. I only stayed one night because I had no choice, it was too late, but wasted my money, since I reserved 4 nights. This is a motel, not a hotel, and in Colombia, motels have different context as in the U.S... You DO NOT want to stay at a motel. If this hotels price is your available butget, you are better off staying at a hostal in el Poblado. Same price and a whole different story. This hotel is at a very unsafe area, and the rooms are NOT as they seem in the pictures.
Comment from Hotel Management
28 Jul 2023 by Hotel Gallery , Hotel Management
Hello, how are you? We are sorry that you had that image of our hotel. Our location is very central to facilitate quick and safe access for all our guests. The area has the presence of public (police) and private (night watchmen) security. Our authorizations were approved by the Colombian authorities to provide service at night. We are not allowed to provide dawn or occasional services, motel-style. Every day we strive to provide excellent service to our guests and your opinion is very important to us.
by A verified traveler
Posted 28 May 2023
It’s a nice place the photographs make it look much more upscale them it is and it’s small but keep the door locked all the time to come in and out of the hotel. Understand the need for safety but it’s constantly someone has to push a button to unlock the door.
Comment from Hotel Management
4 Jul 2023 by GrupoHoteles, Hotel Management
nuestras instalaciones son seguras para nuestros huespedes
by A verified traveler
Posted 26 Mar 2022
Really good location
by A verified traveler
Posted 30 Jan 2022
Didn't like where the area is located, very good service with the staff.
by A verified traveler
Posted 28 Nov 2021 on Travelocity
by A verified traveler
Posted 11 Aug 2021
Clean and service
Comment from Hotel Management
11 Aug 2021 by Comunicaciones, Hotel Management
Good afternoon, thank you for your visit.
by A verified traveler
Posted 23 Feb 2020
I have no bad opinion is a nice place clean good service
Comment from Hotel Management
24 Feb 2020 by Hotel Gallery , Hotel Management
Good day thanks for staying with us, your assessment is very important to us, we look forward to your next visit.
