Ratings based on 9 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2021 on Orbitz
The hotel is hungry for money. They trip you anyway they can. They double charged me hotel fee. I had a real tough time to get my money back. Never again to that hotel.
Comment from Hotel Management
27 Apr 2021 by administración, Hotel Management
su reserva era confusa, por esa misma razón el personal de recepción no tenia registro de esta. su dinero fue devuelto a la brevedad pues el pago se realizo en tarjeta de crédito y el proceso de devolución es diferente a un pago en efectivo, pues ya no depende de nosotros sino ademas depende del banco y sus directrices
by A verified traveler
Posted 20 Mar 2021 on Orbitz
Checkin was smooth and efficient. The room was really beautiful as was the hotel interior. The furnishings were beyond what I expected. With the large desk and fast and reliable internet, I was able to conduct online business meetings. I loved the in-room refrigerator. The bathroom was unique in that there was a bathtub.
My only real issue had to do with a small detail. Their Orbitz listing very clearly indicates that there is a breakfast included with the reservation, even on their discounted listing which lists the room as $25 with $5 discount. When the reservation comes in from Orbitz (Expedia) to the hotel, it says breakfast excluded. There is some data issue that makes it appear one way to the customer in the listing and a different way to the hotel in the communication from Expedia to the Hotel. Rather than investigating the matter, I was told that I was wrong and that I would have to pay 10.000 Colombian pesos per person for each breakfast. Even weeks after my stay, the listing still shows the free breakfast. After wasting hours on the matter, I was given hotel credits, but it was more because I was raising a stink and never did they truly investigate the matter to acknowledge and correct the error.
Another small issue is that during the day, the hallways are not illuminated. For the most part, there is ample daylight to allow one to see, but on the top of the stairs from second to first floor it is dark, and someone might miss the first step.
Comment from Hotel Management
24 Mar 2021 by Lina Betancur , Hotel Management
Agradecemos tu tiempo y calificación. Estamos en comunicación con la plataforma y queriendo q no se desinforme a nuestros clientes. Nos alegra que te hayas sentido bien en tu estadía, para nosotros fue un placer hospedarte. Esperamos hospedarte de nuevo y mejoraremos aquello que no te funciono
by A verified traveler from Stamford
Posted 5 Dec 2022
by A verified traveler
Altamente recomendble.
Posted 24 Mar 2021 on HotelsExcelente. Tanto el espacio físico, como el precio y la atención del personal. Ah, y la localización.
Comment from Hotel Management
24 Mar 2021 by Lina Betancur , Hotel Management
Gracias por tus comentarios y calificación, esperamos tenerlos pronto con nosotros, un gusto hospedarlos...
by A verified traveler
Posted 25 Feb 2021 on Hotels
Comment from Hotel Management
26 Feb 2021 by administración, Hotel Management
Agradecemos tu tiempo y comentarios. siempre sera un gusto hospedarlos de nuevo.
by A verified traveler
Posted 16 Feb 2021 on Hotels
Buen servicio y atentos..
Aseo en general bueno...
Comment from Hotel Management
19 Feb 2021 by administración, Hotel Management
agradecemos su tiempo y comentarios, siempre sera muy agradable hospedarlos de nuevo Sr Carlos.
by A verified traveler
Buen lugar y muy céntrico.
Posted 16 Dec 2019 on HotelsExcelente ubicación, personal amable. Solo que el desayuno debe ser variado. En general.. confortable.
Comment from Hotel Management
18 Dec 2019 by Lina Betancur, Hotel Management
agradecemos su tiempo y comentarios. si a veces pasa que desean otro tipo de desayuno pero somos claros en el tipo de desayuno que ofrecemos, desayuno tipo americano. igualmente esperamos no sea algo por lo que no nos visiten de nuevo
by A verified traveler
No
Posted 15 Jul 2019 on HotelsComment from Hotel Management
18 Jul 2019 by servicio al cliente, Hotel Management
buenos días, nos gustaría saber que sucedió o que no te funciono en tu estancia, para tener claro en que se debe mejorar.
by A verified traveler
Gran opcion
Posted 10 Jun 2019 on HotelsExcelente. Todo muy limpio y ordenado. Excelente ubicación.
Comment from Hotel Management
14 Jun 2019 by Dto Mercadeo, Hotel Management
Agradecemos su calificación y comentarios, los esperamos pronto!!!
