Ratings based on 207 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
If you our looking to stay in a hotel only for sleeping cafe hotel is fine. DONT ASSUME SERVICE in the restaurant and zero amenities after the first day. No shampoo, no soap the towels felt more like sand paper. The treadmill broken, steam room
Broken. Made us wait for 2 hours to get an Avacado sandowixh which they got wrong by putting mayo and my daughter got rash after eating it when we are both vegan
Comment from Hotel Management
2 Jan 2025 by Equipo Cafe Hotel, Hotel Management
Dear SalamWe deeply regret the bad experience you had during your stay with us. Thank you for taking the time to let us know about your experience. We are committed to the correction and continuous improvement of our service.
by A verified traveler
Posted 8 Dec 2024
Great place. Great location. Great staff
Comment from Hotel Management
9 Dec 2024 by Café HOtel Stuff, Hotel Management
Hello MarkThank you for choosing us for you stay in Medellin, we glad that you liked and enjoyed your stay with. Hope to have you with us again soon.Regrads
by A verified traveler from bridgeport
Posted 8 Nov 2024
EXELENT
Comment from Hotel Management
21 Nov 2024 by Luis Miguel, Hotel Management
Hello Abel, thank you so much for your excellent feedback! We are thrilled to know that you had a great experience. We hope to welcome you back soon and continue providing exceptional service. Have a wonderful day!
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
12 Oct 2024 by Luis Miguel, Hotel Management
Hola Rene, ¡Gracias por tu calificación! Nos alegra que hayas elegido hospedarte con nosotros. Si tienes algún comentario o sugerencia adicional, nos encantaría escucharla para poder seguir mejorando y ofrecerte una experiencia aún mejor en el futuro. ¡Esperamos darte la bienvenida nuevamente pronto!
by A verified traveler
Posted 21 Aug 2024
Located in a lovely residential area, quiet and away from hustle bustle yet close enough to take a 5 min uber to great local shopping dinning and bars.
Hotel could use some updates and attention to hospitality. Jacuzzi didnt seem to work well. There were amenities missing from room such as glasses to drink water or conditioner for hair in shower. Food from restaurant could use some attention in regards to breakfast variations. Same omelet ingredients and same fruits. At times food seemed to be old.
Comment from Hotel Management
12 Oct 2024 by Luis Miguel, Hotel Management
Hello Salvador, Thank you for sharing your observations about your stay with us. We are glad to hear that you enjoyed the hotel's quiet and convenient location. At the same time, we are sorry that some aspects didn't meet your expectations. We appreciate your comments about the jacuzzi, room amenities, and breakfast variety. We take your suggestions seriously and will work with the team to improve these aspects as well as ensure a better customer service experience. We look forward to the opportunity to welcome you back and provide you with a more satisfying experience.
by A verified traveler
Posted 11 Aug 2024
I enjoyed my stay. The staff was helpful and friendly
Comment from Hotel Management
12 Oct 2024 by Luis Miguel, Hotel Management
Hello Thomas, thank you for your kind words! We are very happy to hear that you enjoyed your stay and that our team provided you with friendly and helpful service. Your satisfaction is our greatest reward. We look forward to the pleasure of welcoming you back in the future.
by A verified traveler
Posted 10 Aug 2024
Very clean and the staff is amazing
Comment from Hotel Management
10 Aug 2024 by Erica, Hotel Management
Thank you, Evelyn, for your feedback! We are delighted to hear that you found our hotel very clean and our staff amazing. We strive to provide exceptional service to all our guests and we are thrilled that we met your expectations. We look forward to welcoming you back on your next visit to Café Hotel Medellín!
by A verified traveler
San Miguel
Posted 9 Aug 2024 on HotelsMiguel is extremely helpful and attentive. He is a hospitality professional who takes his duties very seriously. He genuinely wants to look out for you,and ensure you have a good stay.
Comment from Hotel Management
10 Aug 2024 by Erica, Hotel Management
Dear Guest, thank you for your kind words about Miguel! We are thrilled to hear that his dedication to hospitality made a positive impact on your stay. Our team strives to provide exceptional service and ensure that every guest feels cared for. We hope to welcome you back to Café Hotel Medellín soon for another memorable experience! Best regards.
by A verified traveler
Posted 8 Aug 2024
The restaurant is far from good. Staff is friendly but aren't all day. We were three in the room and they brought two bath towels every day. We told reception that we needed 3 towels, but still only 2. No glasses in the rooms, not even a cup in the bathroom. All in all we were not impressed, definitely the restaurant was the worst part.
Comment from Hotel Management
8 Aug 2024 by Erica, Hotel Management
Dear Dolder,Thank you for sharing your comments with us. We are sorry to hear that your experience did not live up to your expectations, especially regarding our restaurant and room service. We have taken note of your comments and will work with our team to improve these aspects.
by A verified traveler
Posted 31 Jul 2024
Very nice .. clean, good service and close to most places
Comment from Hotel Management
1 Aug 2024 by Erica, Hotel Management
Dear Stephanie, thank you for your kind words! We're thrilled to hear you enjoyed your stay at Café Hotel Medellín. Our team works hard to maintain a clean environment and provide excellent service, so your feedback truly motivates us. It's great to know that our location was convenient for you as well. We look forward to welcoming you back on your next visit!
