Ratings based on 9 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bangkok Noi
Posted 18 Sep 2024
by A verified traveler
Posted 11 Mar 2024
Check in was slow. Only 1 staff to do the checkin.
One lift to service the entire building
Comment from Hotel Management
14 Mar 2024 by Lidya , Hotel Management
Dear Mr/Mrs Guaren, Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely RegardsAnton Subiyakto General Manager
by A verified traveler
Posted 2 Feb 2024
The hotel is well located near a big shopping mall and many restaurants. The staff was friendly and helpful. But most importantly they texted me when I was on my way to the airport because I had forgotten my wallet in the hotel room 🙏🙏!. I had no idea I had forgotten my wallet with all my important documents and cards. Everything was in my wallet and because of their great service I managed to get my flight on time. Thank you so much for your service and honesty ❤️
Comment from Hotel Management
14 Mar 2024 by Lidya , Hotel Management
Dear Mr./Mrs Amal,Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan. Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Sincerely Regards,Anton SubiyaktoGeneral Manager
by A verified traveler
Posted 5 May 2023
Overall a nice location for westerners. This is just a few observations to explain the location limitations. We had a room for 3 but only had 2 towels. Received another but had to ask. Hot water in bathroom sink and showers only (not kitchen). Curtains don’t block light. A/C works well and is in all areas. Access to pool unusual, pool closes at 7:00, they request specific swimware for women, and no chairs around pool.
Comment from Hotel Management
29 May 2023 by The Reiz Suites Medan, Hotel Management
Dear Mr Lamar,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Regards,Anton SubiyaktoGeneral Manager
by A verified traveler
Posted 18 Apr 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by Anton Subiyakto - General Manager , Hotel Management
Dear Ms. Ayu, Thank you so much for taking the time to share this outstanding review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Regards,
by A verified traveler
Posted 16 Feb 2023
Cleanliness can be improved. We got into our suite and were greeted by 3 cockroaches. The bathroom was dirty with mouldy silicone around the bath area, and there was a constant sewer smell that we couldn't get rid of.
The living room air-con didn't work very well and there wasn't enough lighting in the bedroom. There wasn't a table in the bedroom as well which was inconvenient.
Comment from Hotel Management
21 Feb 2023 by Nina - Ecommerce , Hotel Management
Dear Ms. Evelyn, Thank you for staying with The Reiz Suites Medan!We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the cleanliness of facilities and employee's services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate hotel team so that we can elevate your experience whenever your travels bring you back to Medan.Once again thank you very much.
by A verified traveler
Nice but ... Cockroachs
Posted 5 Jun 2024 on HotelsHotel was nice.. services was helpful and friendly... but there was several cockroachs running in everywhere especially bathroom.
Comment from Hotel Management
11 Jun 2024 by Lidya , Hotel Management
Dear Mr Leong, Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely Regards,Anton SubiyaktoCluster General Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Lidya , Hotel Management
Dear Mr.Mrs Halil,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely Regards,Anton Subiyakto Cluster General Manager
by A verified traveler
Posted 31 Jan 2023
Tout
Comment from Hotel Management
6 Mar 2023 by E-commerce, Hotel Management
Dear Mr/Ms. Etienne, Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.
