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The Crew Hotel Kualanamu International Airport

3.0 star property
Hotel with a full-service spa, in the vicinity of Grand City Hall

Choose dates to view prices

Photo gallery for The Crew Hotel Kualanamu International Airport

Front of property
Interior detail
Breakfast, lunch, dinner served; Indonesian cuisine
Lobby
Desk, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Spa
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Economy Class

Desk, free WiFi

Economy Class

Highlights

Air conditioning
Refrigerator
Private bathroom
Coffee/tea maker
Free bottled water
Daily housekeeping
Desk
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Business Class

Desk, free WiFi

Business Class

Highlights

Air conditioning
Refrigerator
Private bathroom
Coffee/tea maker
Free bottled water
Daily housekeeping
Desk
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Map
Jalan Arteri Bandara Kuala Namu No. 09, Medan, 20372

What's nearby

  • Grand City Hall - 19 min drive
  • Medan Mall - 19 min drive
  • Great Mosque of Medan - 20 min drive
  • Maimun Palace - 20 min drive
  • Sun Plaza - 21 min drive

Getting around

  • Bandara Kualanamu Station - 9 min drive
  • Medan (KNO-Kuala Namu Intl.) - 7 min drive

Restaurants

  • ‪PappaRich - ‬2 min walk
  • ‪RM Padang Raya - ‬7 min drive
  • ‪D'raja Coffee Hub KNO - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪D'lobby Hub Kno - ‬2 min walk

About this property

The Crew Hotel Kualanamu International Airport

Hotel near Great Mosque of Medan
A free roundtrip airport shuttle, laundry facilities, and a full-service spa are just a few of the amenities provided at The Crew Hotel Kualanamu International Airport. The on-site Indonesian cuisine restaurant, Cockpit, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • A 24-hour front desk, an elevator, and free newspapers
Room features
All 152 rooms include comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Onsite motorcycle parking only

Food and drink

  • A restaurant

Restaurants on site

  • Cockpit

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Full-service spa

  • Spa open daily

Accessibility

  • Elevator

More

  • 8 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew Hotel Kualanamu International Airport Medan
Crew Hotel Kualanamu International Airport
Crew Kualanamu International Airport Medan
Crew Kualanamu International Airport
The Crew Hotel KNO
Crew Kualanamu Airport
The Crew Kualanamu Medan
The Crew Hotel Kualanamu International Airport Hotel
The Crew Hotel Kualanamu International Airport Medan
The Crew Hotel Kualanamu International Airport Hotel Medan

Frequently asked questions

Is The Crew Hotel Kualanamu International Airport pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Crew Hotel Kualanamu International Airport?

Motorcycle parking only.

What time is check-in at The Crew Hotel Kualanamu International Airport?

Check-in start time: 2 PM; Check-in end time: 11:00 PM.

What time is check-out at The Crew Hotel Kualanamu International Airport?

Check-out is at noon.

Does The Crew Hotel Kualanamu International Airport provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs at scheduled times.

Where is The Crew Hotel Kualanamu International Airport located?

Situated in Medan, this spa hotel is within 12 mi (20 km) of Grand City Hall, Maimun Palace, and Great Mosque of Medan. Tjong A Fie's Mansion and Vihara Borobudur are also within 16 mi (25 km).

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The Crew Hotel Kualanamu International Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 80 reviews
Rating 8 - Good. 30 out of 80 reviews
Rating 6 - Okay. 18 out of 80 reviews
Rating 4 - Poor. 8 out of 80 reviews
Rating 2 - Terrible. 6 out of 80 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Stayed 1 night in Jan 2024

8/10 Good

john d

Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Attente aéroport
Stayed 1 night in Jul 2022

10/10 Excellent

Edwin

The room is reasonably big and very comfortable. The bathroom is clean but too small..
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Timir

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Als Transithotel für eine Nacht hervorragend, ansonsten zu weit weg von der Stadt.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Booking was niet bekend. Personeel sprak nauwelijks Engels. Lang moeten wachten voordat we eindelijk een kamer toegewezen kregen!
Stayed 1 night in Jun 2019

6/10 Okay

Bernard

Juste pour une nuit...
L'hôtel se trouve dans un groupe d'immeubles qui regroupe d'autres hôtels et quelques restos. Apparemment, le centre commercial prévu au rez-de-chaussée n'a pas encore convaincu les investisseurs. Nous avions contacté à plusieurs reprises l'hôtel pour qu'ils viennent nous récupérer à l’aéroport, mais nous n'avons jamais eu de réponse. Par contre, nous avons pu bénéficier de la navette gratuite le lendemain. La chambre est assez grande, la clim ne pouvait pas se régler et c'était assez froid. La salle de bains est correcte, et l'ensemble est assez bien entretenu. Le personnel est trop nombreux. Rien qu'à la réception, 4 personnes pour s'occuper du check-in, mais aucune synchro entre eux. Du coup, informations contradictoires...Notre départ avec la navette était prévu à 5h30 du matin, on nous a appelé dans la chambre à 5h en nous demandant de descendre tout de suite, nous avons attendu...30 minutes avant de partir à 5h30. Comme c'était juste pour une nuit (transit aéroport)...cet hôtel nous a toutefois satisfait, mais nous ne le recommandons pas pour des plus longs séjours.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Close to airport Close to airport Close to airport
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

2/10 Terrible

Jessica

Disliked: Staff & service
Terrible hôtel, allez au WING à côté!
Un ascenseur sur deux non fonctionnel ce qui rend l’attente interminable. Chambres sans fenêtre et il fait une chaleur à mourir puisqu’aucune climatisation de base n’est fonctionnelle quand vous ne laissez pas votre carte dans l’element De démarrage de l’électricité. Petit déjeuné inclus très limité. L’hôtel charge des frais supplémentaires de 50% de la valeur de la nuitée pour une serviette avec du jus de fruit dessus en affirmant qu’il faudra un nettoyage spécial. Le Wing juste à côté semble vraiment mieux!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Staff very friendly and helpfull. Recommend for a visvisit anytime.
Stayed 1 night in Jan 2019

8/10 Good

BigIslandGuy, Kona HI

location was great for quick layover. This is a flight crew hotel so rooms have total darkness ability.
Stayed 1 night in Jul 2018

10/10 Excellent

jean-michel

Bien
L hôtel est super mais loin de la ville
Stayed 2 nights in Dec 2018

10/10 Excellent

Tudor

Nice, clean and good service
Great place to stay for a stop over
Stayed 1 night in Sep 2018

6/10 Okay

Humberto, CDMX

Hotel económico cerca del aeropuerto
Económico, cercano al aeropuerto, muy utilizado por las tripulaciones, desayuno incluido, aunque un poco modesto. Habitación adecuada para el precio.
Stayed 1 night in Aug 2018

6/10 Okay

rs, sg

Very close to airport
Super close to airport, got there in 10 minutes. Bit disappointed with breakfast experience, asked for vegetarian but got a big chicken in the box and wasn’t allowed to eat the buffet breakfast after that!
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service
空港に近いことはメリットです ただ朝のシャトルバスは4:00の次が5:30なのでその中間のフライトだと不便です。 デポジット100,000ルピアが要求され現金のみです。宿泊料はクレジットカードで可能ですが、デポジットのみ現金です。 チェックアウトの際に、全員がデポジットを払っているのに、自分で言い出さないとデポジットを返してもらえません。クレジットカードなら決済を拒否できますが、チェックアウト時に忘れると現金なので後の祭りです。 全ての客から現金でデポジットを取っているのだから、フロントのスタッフが客に言うのが普通だと思いますが…
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Stayed 1 night in Aug 2018

10/10 Excellent

Setiawan

Thank you
Staff are welcoming us and free shuttle bus to airport standby for us at morning.
Stayed 1 night in Aug 2018

6/10 Okay

Edwin

Liked: Staff & service
The first day, when I checked in the hotel room at 2pm to 4 pm, I had experienced the aircon wasn’t working..it was very warm with the room facing the afternoons sun. No one attended to me after 2 complains.., so I packed up my luggage and informed the receptionist that I wanted to reject this room and so I went down to meet them at the receptionist counter got my room changed, But to a much smaller one ☹️.
Stayed 1 night in Jul 2018

10/10 Excellent

Kob, Nara Japan

空港に近い
空港に近くて、ホテルシャトルバスがあり、空港⇔メダン市内間の近代的な電車があるので、車の渋滞に関係なく時間通りの移動ができた。高いタクシー料金や市内の停滞を考えると、安心してビジネス関係に利用できる。
Stayed 1 night in Jul 2018