Ratings based on 577 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by JW Marriott Medan, Hotel Management
Dear Adam,Thank you for choosing JW Marriott Medan for your stay and for sharing your thoughts. We’re delighted to hear you had a very good experience. We’re always here to ensure your stay is as enjoyable as possible.We look forward to welcome you again in the future at JW Marriott Medan.Warm regards,Shashank SinhaGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Excellent room and amenities
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear John Gusti,Thank you for choosing JW Marriott Hotel Medan for your stay and spending some time to leave us a review. We look forward to welcoming you back again for your future stay in Medan.Sincerely,Shashank Sinha
by A verified traveler
Posted 16 Sep 2024
Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good
Comment from Hotel Management
25 Sep 2024 by JW Marriott Medan, Hotel Management
Dear Maurice,Thank you for choosing JW Marriott Medan for your most recent holiday and taking the time to share your detailed feedback with us. Your kind words mean a lot to us and will certainly motivate our team to continue providing outstanding service. It will be a pleasure for JW Marriott Medan Team to have you back and provide you with the hospitality and warmth that characterizes us. Warm regards,Shashank SinhaGeneral Manager
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
14 Oct 2024 by JW Marriott Hotel Medan, Hotel Management
Dear Marry,Thank you for sparing your time to give us a review. We look forward to the opportunity of again welcoming you back to JW Marriott Medan in the near future.Sincerely,Shashank SinhaGeneral Manager
by A verified traveler
Posted 11 Aug 2024
The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too.
Overall, wonderful time at the Hotel.
Comment from Hotel Management
26 Aug 2024 by SS, Hotel Management
Dear Rohaidah,Thank you for staying with us at JW Marriott Medan and your positive review. We are glad to hear that you had an amazing stay at JW Marriott Medan and that you enjoyed our restaurants. Your feedback is incredibly valuable to us and will be shared with our team, who will be delighted to hear that their efforts made a difference. We’re committed to ensuring every guest has a memorable stay, and it’s rewarding to know we achieved that for you.We hope to have the pleasure of welcoming you back soon at JW Marriott Medan. Warm regards,Shashank SinhaGeneral Manager
by A verified traveler from San Mateo
Posted 31 Jul 2024
Satisfied
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Tat Leong,Thank you for staying with us and taking your time to leave your review. We look forward to welcoming you back at JW Marriott Medan.Warm regards,Shashank Sinha
by A verified traveler
Posted 30 Jul 2024
The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
Comment from Hotel Management
26 Aug 2024 by SS, Hotel Management
Dear David,Thank you for choosing JW Marriott Medan for your most recent holiday and taking the time to share your feedback with us. Your kind words mean a lot to us and will certainly motivate our team to continue providing outstanding service. It will be a pleasure for JW Marriott Medan Team to have you back and provide you with the hospitality and warmth that characterizes us. Warm regards,Shashank SinhaGeneral Manager
by A verified traveler
Amazing stay
Posted 27 Jul 2024 on HotelsAmazing
Comment from Hotel Management
4 Nov 2024 by JW Marriott Hotel Medan, Hotel Management
Dear Anonymous,Thank you for taking the time to give us a review. We look forward to the opportunity of again welcoming you back to JW Marriott Medan in the near future.Sincerely,Shashank SinhaGeneral Manager
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
4 Nov 2024 by JW Marriott Hotel Medan, Hotel Management
Dear Anonymous,Thank you for taking the time to give us a review. We look forward to the opportunity of again welcoming you back to JW Marriott Medan in the near future.Sincerely,Shashank SinhaGeneral Manager
by A verified traveler
Posted 22 Jun 2024
