Ratings based on 109 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jagakarsa
Posted 30 Sep 2024
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Comment from Hotel Management
5 Oct 2024 by Four Points by Sheraton Medan, Hotel Management
Dear Ms. Sondang Meyhwa Angeline,On behalf of the entire hotel team, we would like to thank you for sharing about your experience as well we are glad that you had a pleasant stay with us.It is always encouraging to hear our guest feedback. Your feedback has been shared with all team member and department head as well as a way of evaluating our guest experiences that we delivered, in order to provide service that exceeded our guest expectation.Please kindly advise us should you have other feedback that we can improved in order to create an excellent and memorable stay.Once again, I appreciate you taking the time to share your feedback and have a great day.Sincerely,Four Points by Sheraton Medan
by A verified traveler
Posted 28 Jul 2024
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time.
I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here.
But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno.
Otherwise, everything has been well.
Comment from Hotel Management
29 Jul 2024 by Four Points by Sheraton Medan, Hotel Management
Dear Guest Mr. Faizal, On behalf of the entire hotel team, we would like to thank you for sharing about your experience as well we are glad that you had a pleasant stay with us. It is always encouraging to hear our guest feedback.Your feedback has been shared with all team member and department head as well as a way of evaluating our guest experiences that we delivered, in order to provide service that exceeded our guest expectation. Please kindly advise us should you have other feedback that we can improved in order to create an excellent and memorable stay.Once again, I appreciate you taking the time to share your feedback and have a great day. Sincerely, Four Points by Sheraton Medan
by A verified traveler
Posted 25 Feb 2024
by A verified traveler
Love you
Posted 3 Jul 2023 on HotelsThis is clean room , will stay again when visit Medan next visit
by A verified traveler
Posted 6 May 2023
Nice hotel! Everyone so Friendly and helpful . ..
Comment from Hotel Management
6 Jun 2023 by The Management - Four Points by Sheraton Medan , Hotel Management
Dear Ms. Tati, Thank you for staying with Four Points by Sheraton Medan. Thank you for sharing your wonderful experience stay in our hotel. Glad to also read that you have had a memorable stay with us with plenty of fond memories to cherish forever. Thank you for highlighting the personalized level of services extended by our Associates. We looking forward for your next journey to Medan. Sincerely,
by A verified traveler
Posted 5 Dec 2022 on Hotels
Very bad customer service
by A verified traveler
Good hotel wz family friendly.
Posted 3 Jun 2022 on HotelsVery good for family stay
by A verified traveler
Posted 3 Jun 2022 on Hotels
by A verified traveler
Good
Posted 6 Apr 2020 on HotelsThe room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
by A verified traveler
Posted 23 Jan 2020 on Hotels
