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Four Points by Sheraton Medan

4.0 star property
Hotel in Medan with a full-service spa and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Four Points by Sheraton Medan

Stunning building with a grand domed roof and arched windows, featuring a charming outdoor seating area with tables and chairs.
Enjoy a refined dining experience in this elegant space with white tablecloths and floral-patterned chairs.
Experience the sleek lobby with polished floors, linear LED lighting, and glass walls offering views into adjacent areas.
Relax by the serene pool surrounded by lush greenery and lounge chairs.
Four Points by Sheraton features a grand, symmetrical design with a central entrance and evenly spaced windows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Gym
  • Laundry
The current price is P2,350
P2,844 total
includes taxes & fees
Jul 15 - Jul 16

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, minibar, in-room safe, soundproofing

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Bidet
Hair dryer
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Bidet
Hair dryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 2 Twin Beds, Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Hair dryer
Coffee/tea maker
Free bottled water
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 1 King Bed, Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Bathrobes
Bidet
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 2 Twin Beds, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Hair dryer
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 1 King Bed, Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Bathrobes
Bidet
Hair dryer
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Sun Plaza - 3 min drive - 3.5 km
  • Grand City Hall - 4 min drive - 3.8 km
  • University of North Sumatera - 5 min drive - 4.2 km
  • Medan Mall - 6 min drive - 6.1 km
  • Maimun Palace - 6 min drive - 5.4 km

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Nasi Goreng Kak Ramla - ‬8 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪A&W - ‬7 min walk
  • ‪Kopikuni - ‬9 min walk

About this property

Four Points by Sheraton Medan

Upscale hotel in a shopping district
A grocery/convenience store, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Medan. Treat yourself to aromatherapy, a facial, or a massage at Puncak Alam Spa, the onsite spa. The on-site restaurant, The Eatery, offers breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), free newspapers, and a TV in the lobby
  • A front-desk safe, meeting rooms, and luggage storage
Room features
All 220 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Showers, free toiletries, and hair dryers
  • 32-inch LED TVs with cable channels
  • Refrigerators, cribs/infant beds, and coffee/tea makers

Languages

Chinese (Mandarin), English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay
Cribs (infant beds) are available for IDR 350000.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Four Points by Sheraton Medan?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on Jul 16, 2025 start from P 2,350.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Medan?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Medan?

Check-out is at noon.

Where is Four Points by Sheraton Medan located?

Located in the heart of Medan, this spa hotel is within 2 mi (3 km) of Plaza Medan Fair, Sri Mariamman Temple, and Rahmat International Wildlife Museum & Gallery. Sun Plaza and Grand City Hall are also within 3 mi (5 km).

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Four Points by Sheraton Medan Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 44 out of 118 reviews
Rating 8 - Good. 55 out of 118 reviews
Rating 6 - Okay. 8 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 5 out of 118 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024

10/10

Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

8/10

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

8/10

If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024

10/10

Stayed 6 nights in Mar 2025

2/10

Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Dec 2024

10/10

Stayed 3 nights in Nov 2024

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 1 night in Oct 2024

8/10

Stayed 1 night in Sep 2024

10/10

Stayed 1 night in Jun 2024

10/10

Stayed 1 night in Feb 2024

8/10

Stayed 1 night in Oct 2023

8/10

Stayed 1 night in Sep 2023

4/10

Very bad customer service
Stayed 3 nights in Nov 2022

10/10

Very good for family stay
Stayed 4 nights in May 2022

10/10

Stayed 1 night in May 2022

8/10

Stayed 2 nights in Feb 2022

8/10

아침식사 메뉴가 약간 부족하고 과일은 일부 상한 맛을 느꼈다. 샤워기 압력이 약했다. 또한 8층에 숙박했는데 옥상에서 나는 기계소리(에어컨 실외기로 추정)로 인해 잠들기가 약간 힘들었다. 기타사항은 만족한다.
룸에서 촬영한 메단시내 전경
Stayed 3 nights in Dec 2021

10/10

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10

Stayed 1 night in Jan 2020

8/10

Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10

Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10

Stayed 1 night in Dec 2019