Ratings based on 15 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2024
Simple but clean and quiet. Quick taxi trip to airport and attractions.
Highpoint: The staff. So friendly and helpful and fun to talk to.
Would go back in a heartbeat!
by A verified traveler
Posted 21 Dec 2023
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away.
The airport shuttle came at 3:00 am, they have shuttles only at specific times.
Not much to do in the immediate area but a good place to stay as a transit hotel.
by A verified traveler
Posted 9 Oct 2023 on Hotels
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Comment from Hotel Management
9 Oct 2023 by Khairun, Hotel Management
To Mr Paul,Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we ensure that we will explore every point you listed. so that we better understand how we can improve the quality of our properties and services for you and our other guests.Thank you for staying at our hotel and we look forward to serving you again..Sincerely, Crew Express Hotel Management
by A verified traveler
Convenient to airport
Posted 4 Apr 2023 on HotelsRestaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
Comment from Hotel Management
8 Apr 2023 by Khairun, Hotel Management
To Mr. Dillon,Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we ensure that we will track every point you enter. so that we better understand how we can improve the quality of our property and services for you and our other guests.Thank you for staying at our hotel and we look forward to serving you again..Sincerely, Crew Express Hotel Management
by A verified traveler
Posted 21 Jun 2019 on Hotels
Comment from Hotel Management
23 Jun 2019 by Khairun, Hotel Management
thank you.
by A verified traveler
3 outta 5
Posted 6 Jun 2018 on HotelsIt was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Comment from Hotel Management
8 Jun 2018 by Khairun, Hotel Management
To Mr. Raymond,
Thanks for your comment. I apologize for any problems you encountered during your stay. This is not a review we would like to get, but I make sure I will search for any points you specify. Where possible, I would like to talk more about your experience, so I better understand how I can improve the quality of our property and services for you and our other guests.
Thank you for staying with us and we look forward to being able to serve you again.
Sincerely, Khairun Nadeni, Operational Manager
by A verified traveler
Worrying
Posted 11 May 2018 on HotelsWe tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all
Comment from Hotel Management
24 May 2018 by Khairun, Hotel Management
To Mrs. Emma,
Thanks for your comment. I apologize for any problems you encountered during your stay. This is not a review we would like to get, but I make sure I will search for any points you specify. Where possible, I would like to talk more about your experience, so I better understand how I can improve the quality of our property and services for you and our other guests.
Thank you for staying with us and we look forward to being able to serve you again.
Sincerely, Khairun Nadeni., Operational Manager
by A verified traveler
Convenient to airport for overnight stopover
Posted 10 Dec 2017 on HotelsA good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
by FAWN TON
ok nothing great
Posted 19 Jun 2017 on Hotelsdid not have most things on menu, over charged me on ordering almost each time I ordered
by AHMED
Bad hotel
Posted 26 Mar 2017 on Hotelsnot clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.
