Ratings based on 475 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Catherine Pierre, Groups & Banqueting Coordinator, Hotel Management
Dear HollyThank you very much for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our standards.We hope to welcome you again. Best wishes,Catherine Pierre, Groups & Banqueting Coordinator
by A verified traveler
Posted 6 Oct 2024
Great location, staff very helpful and friendly and an amazing place to visit
Comment from Hotel Management
11 Oct 2024 by Groups & Banqueting Coordinator, Hotel Management
Dear SimonThank you for such a positive review.We are delighted that you had a pleasant stay, and especially appreciate your comment about our dedicated team members.We look forward to welcoming you back. Best wishes,Catherine Pierre, Groups & Banqueting Coordinator
by A verified traveler
Posted 3 Oct 2024
The room was large but very dark and it needs updating. The shower had a dangerous step with no rail. It was difficult to exit without slipping. Also the shower was very small. We had to ask twice for the room to be serviced and the pillows were smelly!
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear CharlotteThank you for this review of your recent stay.We regret that you were not entirely satisfied with your experience.Please do not hesitate to bring any issues or concerns to our attention during your stay, so we can provide an immediate solution.We do hope to welcome you back in the future. All the best.Jurgen Goethuys, General Manager
by A verified traveler
Posted 22 Sep 2024
Good location for the centre of town. Rather tired rooms that need to be updated. Overall average. Service was friendly.
Comment from Hotel Management
24 Sep 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Chris, We would like to thank you for this review about your recent experience in our hotel.We are delighted that our friendly service met your expectations and that our central location served your needs well.However, we regret that the room's condition did not completely live up to your expectations. Our hotel was built in 2003 and last renovated in 2013, and we strive to maintain a high standard of comfort and style in our rooms. We understand that a refreshing environment is key to a pleasant stay and will consider your feedback carefully.Nonetheless, we hope the comprehensive amenities, such as our hotel bar with a wide selection of Belgian beers and our hot breakfast buffet, added comfort to your stay in Mechelen.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Jurgen Goethuys, General Manager
by A verified traveler
Posted 26 Aug 2024
Excellent service!
Comment from Hotel Management
29 Aug 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back soon. Kind regards,Jurgen Goethuys, General Manager
by A verified traveler
Excellent with a few design flaws. Recommended.
Posted 13 Jul 2024 on HotelsService and stay was excellent. Location is perfect, near fish market, shopping area and historic square. Staff is friendly and attentive. Refrigerator is helpful and you have both a kettle and Nespresso machine in the room. Better picture of the rooms on the website would be helpful. I upgraded to an “executive suite” because I saw a bathtub shower and find stepping over and into a bathtub cumbersome post knee injury. The shower in the executive suite still requires about an 18 centimeter step up. Small shower, be careful not to jam a finger in the shower door an it opens or closes. Anything that wasn’t perfect was due to poor design on the part of the architects who designed the rooms. It seemed that the HVac was not great but then I realized that the air conditioning worked well. The swinging doors on the shower room if left open provide extra light in the room and make late night trips to the sink easier and quieter. But the door will block the vent and the cool air behind the door surrounds the thermostat but doesn’t get to the guests so the air conditioner will shut down. Keep the bathroom door closed and the room will cool off nicely. The retractable vanity mirror was mounted so high that if you are 5 ft 5 or less you will be looking directly up at it. There are outlets on both sides of the bed which is great but not by the bathroom mirrors. The built in night stands were tiny so you can’t put much there in addition to your phone. Excellent overall
Comment from Hotel Management
15 Jul 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Kelli, We would like to thank you for this review about your recent experience in our hotel.It brings us great joy to know that your stay with us was memorable.We are delighted that you enjoyed our attentive staff, the convenience of in-room amenities such as kettles and Nespresso machines, and the overall service provided. Our central location near the fish market, shopping district, and historic square is one of the highlights many of our guests appreciate.However, we regret to hear about the issues you encountered with the bathroom design and the picture of the rooms on our website. We understand how important a comfortable and accessible bathroom is, especially following a knee injury, and we apologize for the inconvenience caused. Our team is always available to provide any necessary assistance to ensure your comfort. Moreover, we take note of your comments regarding the bathroom vanity mirror and outlets, as feedback like this is invaluable for us to make improvements.Finally, we are pleased that the historical charm of Mechelen contributed positively to your stay, and that you found the location to be perfect for exploring the city. Our aim is to provide a serene environment for our guests, and we are glad to hear that this was your experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best wishes,We hope to welcome you back. Best wishes,Jurgen Goethuys, General Manager
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
9 Jul 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Terence,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again soon. Best regards,Jurgen Goethuys, General Manager
by A verified traveler
Posted 22 Jun 2024
Nice hotel, good food, great breakfast
Comment from Hotel Management
24 Jun 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Niels,Thank you for such a great review.We are delighted that you enjoyed the hotel ambiance, our culinary offerings, and the quality of our breakfast. It is wonderful to hear that the cleanliness of our rooms and the overall condition of our hotel met your expectations. We also appreciate your positive remarks on our service, as our team strives to provide a welcoming and efficient experience for all our guests.We look forward to welcoming you again soon. Best regards,Jurgen Goethuys, General Manager
by A verified traveler
Bad experience with this hotel
Posted 19 May 2024 on HotelsBad stay because the air conditioner did not work, the windows did not open, and the room became like a Sauna room.
Comment from Hotel Management
23 May 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to share your review.We are truly saddened to hear about the discomfort you experienced due to the air conditioning issue. Our AC system is currently being replaced, unfortunately, we have encountered some delays with the installation, however, we expect this to be resolved in the coming days. We understand the importance of a comfortable room environment and apologize that our window safety restrictions contributed to your discomfort. While some rooms have windows that do not open for safety reasons, our goal is always to ensure our guests' well-being.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Jurgen Goethuys, General Manager
by A verified traveler
Could be better!
Posted 13 May 2024 on HotelsThe room was dusty and looked unkempt. I couldn't boil water with the kettle because the inside of it was very dirty.
The air conditioner was blowing hot even when the weather was reading about 27 degrees Celsius! Yet, when I raised it, there was no solution that could be found. Sleeping at night was extremely difficult because of the heat.
Comment from Hotel Management
14 May 2024 by Jurgen Goethuys, General Manager, Hotel Management
Dear Francis,Thank you for taking the time to review your stay.We are truly sorry to hear about the discomfort regarding the room cleanliness and kettle state. Our team strives to provide impeccably clean and ready-to-use amenities, and it appears we fell short in this instance.Additionally, the challenges with the air conditioning system during your stay are quite concerning, especially given the unusually warm conditions. We continually aim to provide a comfortable and adjustable environment for all our guests.We also regret that the service response did not meet your expectations. Our team is usually praised for their prompt and attentive service, and we are disheartened that we did not deliver to that standard during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jurgen Goethuys, General Manager
