Ratings based on 724 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
great
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that your experience was only average. We strive to improve and would love the opportunity to make your next stay a better one.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're delighted to hear you had a great stay and appreciate your kind words. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Aug 2024
Quiet place
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,"Thank you for your feedback! We're glad you enjoyed the peaceful atmosphere. We hope to welcome you back for another relaxing stay."Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jul 2024
I liked the very friendly and helpful staff. I needed a couple of plastic forks one night for our leftovers, and the friendly woman at the front desk gave me a complete paper and plastic place setting for three, which turned out to be helpful. Another one of the cleaning staff went out of her way to find me a "do not disturb" sign since the one in our room was missing. The room was also nice and cool when we checked in on July 25th.
I didn't like the stains on one of the sheets and comforters, the loose metal stopper assembly for the bathtub and the loose toilet seat.
Comment from Hotel Management
31 Jul 2024 by Hotel Manager , Hotel Management
Dear Ross,Thank you for your feedback. We’re delighted to hear that our staff provided such helpful and friendly service and that your room was cool upon arrival. We apologize for the stains on the linens, the loose bathtub stopper, and the loose toilet seat. We’ll address these issues to ensure a more comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jul 2024
The beds were comfy, and the ac worked great!
Everything else was awful. The doorframe lock was carved out, and I’m still wondering how it locked. There was a large hole in the ceiling above the window. The bathroom was super dark probably to hide the mildew in the bathtub. The ceilings were stained with mildew. The grout was disgusting. The carpet was disgusting. There was trash in the stairwell for 2 days. The breakfast was pathetic and didn’t offer much. Parking in the back was dark and the street sweepers put cones in the front, blocking off the spots. Management couldn’t care less about the complaints. Desperate need of renovation. Pool is deceptively small, so don’t pay attention to the pictures. You’ll be extremely disappointed. First non smoking room smelled of smoke, so they put us in a dog non smoking room. Will never ever ever stay there again. It’s a dump.
Comment from Hotel Management
24 Jul 2024 by Hotel Manager, Hotel Management
Dear Christopher,Thank you for your feedback. I'm sorry to hear about your disappointing experience. It's concerning to learn about the issues you encountered with the room, bathroom, and overall cleanliness, as well as the unresponsive management. We take your comments seriously and will address these matters with our team to improve our facilities and service. We appreciate your input and regret that we did not meet your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jul 2024
Cool place for quick stay
Comment from Hotel Management
23 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're glad you found our hotel to be a cool place for a quick stay. We hope to welcome you back in the future for another pleasant visit!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Convenient with friendly staff
Comment from Hotel Management
23 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our location convenient and our staff friendly. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler from Humble
Posted 17 Jul 2024
We were warmly greeted by hotel staff. But before we could even get checked in she was asking for our prayers for her son who is having mental issues. I found this offensive, but I smiled and just kept going.
I had requested a room with a walk-in shower as my husband and I both have balance disabilities along with a lot of other things, but climbing into a bathtub is very difficult for us
Did not like that there was not walk in shower available.
And then, when we finally did get to our room with the bathtub, no shower, the light overhead was not working, and we were told that maintenance had left for the day and there was nothing they could do about it. And upon examining the tub the area around the drain was so rusted dirty, and corroded that I didn’t think I would want to take a bath in there anyway. The next thing is the fact that we could not get the USB plug-ins worked for charging phones tablets on our watches.
And then we couldn’t figure out how to get the television set working. On this, we called for help at the front desk and she tried to get it going and eventually between she and mostly my husband they managed to figure out what was wrong. This should not be an issue.
Finally, the idea of a complementary Breakfast was not good when we got to the breakfast area around 8 o’clock in the morning there was really nothing left.We sat there for about 10 minutes, looking for someone and hoping that they would replenish supplies,but they never did. Terrible Experience
Comment from Hotel Management
20 Jul 2024 by Hotel Manager, Hotel Management
Dear Angelo,I’m deeply sorry for the inconvenience you experienced during your stay. I apologize for the issues with the room, including the lack of a walk-in shower, the lighting, and the cleanliness. It’s concerning to hear about the challenges with the USB plugs and TV, as well as the breakfast situation. Your feedback is valuable, and I will address these matters with our team to prevent similar issues in the future. Thank you for bringing these to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
17 Jul 2024 by Hotel Manager, Hotel Management
Dear Kim,Thank you for your perfect 5 out of 5 review! We're delighted to hear that you had an exceptional experience at our hotel. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to hosting you again on your next visit.Sincerely, Hotel Manager
