Ratings based on 1 Verified Reviews

4.0 out of 5
2.0 Room cleanliness
3.0 Room comfort
Expedia Verified Reviews
4 out of 5
by A verified traveler

Tired but convenient

Posted 5 Feb 2023 on Hotels
The living and dining area was nice. There could be more casual sitting in the living room. Love the view from the windows and deck. It would’ve been nice to have curtains on some of the big windows. I did not realize the main entrance to the property was downstairs. The stairs going from the bottom level to the top level were extremely steep. This, and the first step being high off the floor/almost a double step, was difficult for Grandma. The bathroom door didn’t lock so that created some privacy issues. All of the appliances were extremely old and not in good working order. The oven took forever to cook and the dishwasher didn’t work at all. We had to hand wash every dish prior to use because the cleaning staff were apparently putting the dishes away dirty not realizing that the dishwasher wasn’t working. The coffee pot was gross and hadn’t been cleaned in a while. The floor was dirty and everything needed dusting. Little details that make the stay more pleasing were absent. There was excellent communication with the management staff. Overall, the place was a great location, but not what we expected for the cost.
Comment from Hotel Management
15 Feb 2023 by DRM, Hotel Management
Thank you for your feedback - we really appreciate you sharing your experience and are sorry that you encountered any difficulties during your stay. Per our conversation with you during your stay, work orders were made for items mentioned, and you will be happy to hear that the dishwasher is being replaced at this property! Regarding the cleanliness of the home, we take this very seriously as it is an extremely important part of the guest experience - we know you declined our offer to assist you during your stay, but want you to know that we are always more than happy to accommodate any guest requests or address any issues at hand. We thank you for your suggestions as well and are glad you enjoyed your time in McCall!