Ratings based on 1,001 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
All the staff I interacted with were very polite, friendly, and helpful. My room key didn't work at first when I checked in, but the front desk was quick to resolve it. Wood floors in the room I had were a little marked up, but was overall quite nice and clean. Shuttle service was readily available when I needed it, which I really appreciated. I'd say I was happy with my stay and again, upmost compliments to the staff.
Comment from Hotel Management
21 Nov 2024 by Joseph, Hotel Management
Thank you for taking the time to leave us a review! I will make sure that the staff receives your comments. We look forward to seeing you again in the future!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Joseph S, Hotel Management
Le agradecemos mucho por su respuesta.
by A verified traveler from cypress
Posted 2 Nov 2024
Good location. Located across shopping and plenty of restaurantS
Comment from Hotel Management
6 Nov 2024 by Front Desk Manager, Hotel Management
Thank you for sharing your feedback with us. We're happy to hear that you enjoyed our hotel's convenient location, with shopping and plenty of dining options nearby.We also appreciate your comments about the room and the breakfast. We're sorry to hear about the issues you experienced with the curtain, bathtub, and room temperature. These details are important to us, and we have already informed our maintenance team to address them promptly.Regarding the breakfast and the use of disposable items, we understand your concerns about the environmental impact, and we will take this into consideration as we work towards more sustainable solutions.We're glad you decided to extend your stay, and we look forward to welcoming you back to Wyndham Garden McAllen for an even better experience.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 17 Oct 2024
Free shutlle, breakfast included
Comment from Hotel Management
18 Oct 2024 by Front Desk Manager, Hotel Management
Thank you for highlighting our free shuttle service and complimentary breakfast! We’re glad you enjoyed these amenities during your stay. We strive to provide convenience and comfort for our guests.We hope to see you again soon for another enjoyable experience!
by A verified traveler
Posted 16 Oct 2024
Very clean and very comfortable beds and roomy rooms very nice place to stay.
Comment from Hotel Management
18 Oct 2024 by Front Desk Manager, Hotel Management
Thank you for your feedback! We’re glad to hear you had a good experience with us. We appreciate your support and hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 30 Sep 2024
N/a
Comment from Hotel Management
18 Oct 2024 by -Front Desk Mannager, Hotel Management
Thank you for your feedback. If there is anything else you would like to share or any areas where we can improve, please don't hesitate to let us know. We are here to ensure your next stay is even better.
by A verified traveler from Beavercreek
Posted 5 Sep 2024
A bit noisy since our room was situated above the kitchen…and we could smell the food cooking early in the morning
Comment from Hotel Management
10 Sep 2024 by Front Desk Manager, Hotel Management
Thank you for sharing your feedback. I’m sorry to hear that the noise from the kitchen and the cooking smells impacted your stay.We take your comments seriously and will review the placement of our rooms to improve guest comfort. We appreciate your understanding and patience regarding this matter.If there is anything else we can assist with, please let us know. We hope to have the chance to provide you with a better experience in the future.
by A verified traveler
Posted 31 Aug 2024
Really bad I had to call maintenance at almost 12 at night because there was a roach on my ceiling right over our beds, couldn’t sleep after that I kept feeling things crawling on me since then, when the front desk asked me at check out how was my stay and I said there was a roach I was told they will assure this won’t happen in the future and there was no compensation offered to me, like I would ever book a stay there again after that. If the unit had windows I could understand bugs but the room only had the entry door therefore that roach came from inside, horrible experience.
Comment from Hotel Management
10 Sep 2024 by Front Desk Manager, Hotel Management
Thank you for sharing your feedback. I am truly sorry to hear about the issue with the roach and the discomfort it caused during your stay.This situation does not meet our cleanliness and maintenance standards, and I completely understand the distress it caused. We are taking immediate steps to address and prevent such issues in the future.I also regret that no compensation was offered at checkout. Your satisfaction is very important to us, and we will use your feedback to improve our service.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
