Ratings based on 975 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Nothing
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Near 83 , friendly staff and quiet place
by A verified traveler
Posted 15 Nov 2024
Good
by A verified traveler
Posted 12 Nov 2024
They ask for deposit..and takes to long to return it
Comment from Hotel Management
21 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience caused to you, Luis! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for your feedback. We're sorry to hear about your disappointing experience. We understand the importance of ensuring a comfortable stay for our guests, and we sincerely apologize for any inconvenience you may have faced due to the cleanliness issues in your room.
At OYO, we strive to provide the best possible service to our guests. Your feedback helps us identify areas where we can make improvements. We have taken note of your concerns and will address them with our team to ensure this does not happen again in the future.
If there's anything else we can assist you with or if you would like to provide further details about your experience, please feel free to reach out to our support team at guestsupport.na@oyorooms.com. We're here to help.
Thank you for choosing OYO.
Team OYO
by A verified traveler
Posted 11 Nov 2024
Pésimo olor a humedad en el cuarto, acudí a recepción para que me cambiaran de habitación y me dijeron que si quería el cambio tenía que pagar. Horrible experiencia, no pude dormir
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hey, Samuel! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hi, Lorena! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
by A verified traveler
Posted 17 Oct 2024
Lo que no me gusto es que a mi esposa le hice la reservación pero al llegar le pidieron 100 dólares de depósito???? Es la primera vez que pasa esto, porque????
Comment from Hotel Management
17 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused. The deposit requirement may vary depending on the property and the terms and conditions in place. We recommend checking the reservation details or contacting the property directly for further clarification.
If you need any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be happy to assist you.
Warm regards,
Team OYO
