Ratings based on 669 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Great
Comment from Hotel Management
13 Nov 2024 by Karla M-Management Consultant, Hotel Management
Thank you for staying with us! We're so happy to hear you had a great stay and look forward to hosting you again soon!
by A verified traveler
Posted 2 Nov 2024
Will definitely go back again ❗️
Comment from Hotel Management
13 Nov 2024 by Karla M-Management Consultant, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at our hotel. It's wonderful to know that you enjoyed your stay, and we truly appreciate your feedback. We look forward to welcoming you back in the future and providing you with another great experience. Thank you for choosing Hawthorn Suites McAllen!
by A verified traveler
Posted 27 Oct 2024
Very uncomfortable beds and sofa
Comment from Hotel Management
13 Nov 2024 by Karla M-Management Consultant, Hotel Management
Thank you for your feedback. We're sorry to hear that the beds and sofa were uncomfortable during your stay. Comfort is a top priority for us, and we regret that we didn’t meet your expectations in this area. We will certainly look into the condition of our furniture and consider updates to ensure a better experience for our guests. We appreciate you bringing this to our attention, and we hope you'll give us another chance in the future.
by A verified traveler from laredo
Posted 17 Oct 2024
Location
Comment from Hotel Management
18 Oct 2024 by Karla M-Management Consultant, Hotel Management
Thank you for staying with us, we are happy you took advantage of our great location! We look forward to welcoming you back to our hotel.
by A verified traveler
Posted 6 Oct 2024
Excellent service, clean and convenient location
Comment from Hotel Management
8 Oct 2024 by Karla M-Management Consultant, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our excellent service, cleanliness, and convenient location. Your feedback motivates our team to keep delivering the best experience possible. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Oct 2024
Very clean and plenty of parking.
Comment from Hotel Management
8 Oct 2024 by Karla M-Management Consultant, Hotel Management
Thank you for your review! We’re delighted to hear that you found our hotel clean and appreciated the ample parking. Providing a comfortable and convenient experience for our guests is our top priority. We hope to welcome you back soon!
by A verified traveler
Posted 4 Oct 2024
good
Comment from Hotel Management
8 Oct 2024 by Karla M-Management Consultant, Hotel Management
We’re so glad you enjoyed your stay with us and appreciate your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Karla M-Management Consultant, Hotel Management
Pedro thank you very much for staying with us, we look forward for your next reservation. Have a great day!
by A verified traveler
Posted 25 Aug 2024
Great stay nice staff and great rooms
Comment from Hotel Management
26 Aug 2024 by Karla M-Management Consultant, Hotel Management
Thank you so much for your kind words Marcus! We're thrilled to hear that you had a great stay and enjoyed our staff and rooms. It’s always wonderful to know that our efforts to provide a memorable experience are appreciated. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Karla M-Management Consultant, Hotel Management
Thank you for staying with us. We hope to have the opportunity to host your stay again in the near future. Have an amazing day.
