Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Understaffed at the check in counter, at check in time, on a Saturday that kicks of a major holiday week, is not proper planning. This creates a bottle neck and unnecessarily long lines and disgruntled guests at the start of their stay. Could have been easily avoided. Breakfast was ok.
Comment from Hotel Management
24 Nov 2024 by LS, Hotel Management
THANK YOU FOR YOUR FEEDBACK.
by A verified traveler from Laredo
Posted 21 Nov 2024
THE UBICATION IS GREAT
Comment from Hotel Management
24 Nov 2024 by LS, Hotel Management
THANK YOU FOR YOUR FEEDBACK.
by A verified traveler
Posted 8 Nov 2024
Everything ok
Comment from Hotel Management
9 Nov 2024 by LS, Hotel Management
THANK YOU, FOR YOUR FEEDBACK.
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by MG, Hotel Management
Thank you for your feedback.
by A verified traveler from Kapaa
Posted 12 Jul 2024 on Orbitz
The tv didn't work. There was no hot water when I arrived. No freezer to freeze my icepacks. I travel with insulin. Not a great experience.
Comment from Hotel Management
15 Jul 2024 by MG, Hotel Management
On behalf of our team I would like to apologize for any inconvenience you may have experienced while staying with us.
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by LS, Hotel Management
Thank you for your feedback.
by A verified traveler
My favorit hotel
Posted 1 Jun 2024 on Hotelseverything is always clean and pleasant, it is my favorite stay in McAllen
Comment from Hotel Management
11 Jul 2024 by LS, Hotel Management
Thank you, for your feedback.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by MG, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
29 May 2024 by MG, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
29 May 2024 by MG, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
