Ratings based on 148 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kansas City
Posted 21 Feb 2024
Property under going remodel and feels it needed a little more time to finish. First room didn’t have working lights. Staff was very friendly.
Comment from Hotel Management
5 Mar 2024 by Nancy Y., Hotel Management
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
by A verified traveler
Posted 12 Feb 2024
Very reasonable price, newly remodeled,comfortable bed.
Comment from Hotel Management
12 Feb 2024 by General Manager, Hotel Management
We're super glad you enjoyed your stay! Hope to see you again soon! We'll leave the light on for you!
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Terrible place
Posted 6 Jan 2024 on HotelsThe rooms were trash all over the floorsand the beds had no sheets on them and the toilet was stopped up. I had to cancel my reservation and stay somewhere else.they said they would refund me but the charged me a second time days later never giving me a refund for the 1st time.
Comment from Hotel Management
16 Jan 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 4 Dec 2023 on Orbitz
The stool was filthy. The first room had a large amount of poop under the stool seat and pee on the stool rim. I asked for a second room and it had the same thing. The second room had a fresh stain on the sheet. The property was nice enough and there was a great restaurant next door but the bathroom and linen were filthy.
Comment from Hotel Management
7 Dec 2023 by Brand Experience Team, Hotel Management
Hi Bob,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 25 Nov 2023
by A verified traveler
Could Have Been Better
Posted 20 Nov 2023 on HotelsI chose this hotel because of the Retro decorated lobby in the pictures but I learned when I arrived that the Retro pictures are not current. The hotel is in a renovation project that was nowhere near complete. My room had 25% of the curtains falling off the rack; I had to try to put them back on the wall without any connectors. The bed did not have any top sheet or bedspread. Their washing machine was broken and they had just gotten it fixed that day so I didn't get my towels until 7:00 PM. The hall from the parking lot to the rooms was not locked. On the Pro Side, the room was clean, quiet and in a safe location and the price was way below their competitors. For a One Night stay, I would stay there again but for a 7 Night stay, I would look into staying somewhere else.
Comment from Hotel Management
26 Nov 2023 by General Manager, Hotel Management
Hello, I am sorry this happen to you!
by A verified traveler
Posted 21 Oct 2023
Property management need training . The environment is in bad shape. Nothing would make me stay here ever again. Bathroom had bugs dead on floor. Light shade was on top of vanity. Towel not washed and smell dirty. No soap. People yelling at night. Doors being slammed all night. Management would not to do anything about it. Just overall this location has won the worst of the worst.
Comment from Hotel Management
23 Oct 2023 by General Manager, Hotel Management
Thank you for your feedback, Erasmo. I am sorry that you did not have a great stay with us. We will get these issues resolved. Have a great day!
by A verified traveler
Posted 10 Oct 2023 on Hotels
Arrived to find nobody at the desk. Had to call. Was told no rooms available even though I reserved and paid for a room. Was told I could have a room but it didn’t lock. Overall terrible experience.
Comment from Hotel Management
13 Oct 2023 by GM, Hotel Management
I apologize that you had a terrible stay and will check into these issues.
by A verified traveler
Posted 4 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by General Manager, Hotel Management
Hi, Randall. I apologize for any inconvenience and hope you have a great day.
