Ratings based on 13 Verified Reviews
3.7 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Stay Review
Posted 4 Jun 2024 on HotelsNo electricity at the time of check-in and before check-out. Apparently the back up generator was faulty too. Room was very hot. When i requested for a fan, i was told that they had non left. No shower gels except to small soap bars. Room appeared abit run down compared to my precious stay 5 years ago. Day 2 breakfast was limited and I had to wait over 45 minutes for replenishment.
by A verified traveler
Posted 21 Jun 2022 on Hotels
Comment from Hotel Management
5 Sep 2022 by Charles, Hotel Management
Dear William, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out via email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Thank you!
by A verified traveler
Pleasantly Satisfying
Posted 24 Jun 2021 on HotelsThe Staff made this two-week stay exceptional.
My wife and I tend to be "relational" toward other people we encounter, and encounters with the staff were satisfying in this regard. Not intrusive nor invasive, but genuinely supportive and engaginging, the Staff (plus the cleanliness and overall pleasantness of the facility itself) made our stay at Wash & Wills enjoyable.
Comment from Hotel Management
24 Jun 2021 by Jamil .K, Hotel Management
Thank you for the excellent review, Mark!
We're thrilled your time with us was amazing!
We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience.
Have a beautiful day!
by A verified traveler from Uk
Posted 31 Dec 2019
Hotel itself was clean, staff could do with some training but very friendly, music was too loud by the pool and breakfast was poor, unless your from Africa and like chicken and potatoes for breakfast but there was eggs and toast so didn’t go without, good hotels are hard to find in this area so all in all it was ok
Comment from Hotel Management
5 Sep 2022 by Charles, Hotel Management
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. we are sincerely concerned and apologise that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.Thank you!
by A verified traveler
Posted 10 Jun 2019
Comment from Hotel Management
5 Sep 2022 by Charles, Hotel Management
Dear Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out via email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Thank you!
by A verified traveler
Posted 25 Mar 2019
There wasn't much to like about W&W, it had good bones but is run down. Pool was green. Staff are friendly but need better training.
by A verified traveler from Georgia
Posted 16 Jul 2018
Beautiful hotel and very clean. Bed was too hard for us. Music was loud but ended at a reasonable time.
by A verified traveler
Great room in Mbale
Posted 15 Nov 2017 on HotelsEveryone at Wash and Wills was very sweet and helpful with everything I needed.
Recommended
for Everyoneby A verified traveler from Denmark
Nice and quiet location
Posted 6 Jun 2017 on OrbitzIt was Excellent services and quite ,safe place for travellers to stay
by A verified traveler
Posted 31 Oct 2019 on Hotels
Comment from Hotel Management
7 Nov 2019 by Jamil, Hotel Management
Thanks for staying with us. We appreciate your feedback!
