Ratings based on 1,183 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
My husband and I visited this beautiful property with our 14 year old grandson, we loved it, we were there for 5 days. We arrived about 2 hrs before check in and our toon was ready, it was a perfect size room with two queen beds, ocean view balcony, it was very clean. The food is amazing, big variety, my favorite was the shrimp tacos served at the pool, but believe me when I tell you, everything was good. All the waiters are great, very kind and helpful, they go out of their way to make you feel welcome. They have live music, a beautiful couple singing all kinds of song, for all ages in English and Spanish, they also host the karaoke night, super fun.
We will definitely go back and recommend to our friends and family.
by A verified traveler
Posted 2 Dec 2024
Excellent and very friendly Staff, very much dedicated to their jobs !!
Rooms were very clean and all accessories very clean e.g towels and bed sheets all in excellent conditions !!
by A verified traveler
Posted 2 Dec 2024
I love the quick service
Comment from Hotel Management
2 Dec 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you so much for taking the time to share your feedback regarding your experience at Viaggio Resort Mazatlan. We are so glad to read that overall you had a great time.We will be waiting for your return in order to welcome you back.Best Regards,Viaggio Resor
by A verified traveler
Posted 1 Dec 2024
The first day I was there there was morning coffee in the room , but the next four days no coffee u even asked the house keeping lady to put some extra but not even one
Comment from Hotel Management
2 Dec 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you so much for taking the time to share your feedback regarding your experience at Viaggio Resort Mazatlan. We are so glad to read that overall you had a great time.We will be waiting for your return in order to welcome you back.Best Regards,Viaggio Resort Mazatlan.
by A verified traveler
Posted 30 Nov 2024
Our room was lovely, ocean view but pretty noisy from the beach (if you are an early to bed person) usually til around 9 which is expected. The bed and bedding were excellent. Food and service was good. All menus were in Spanish, so have your Google translate handy! Room cleaning was hit and miss. That was the only downfall.
Overall we enjoyed our stay.
Comment from Hotel Management
2 Dec 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you so much for taking the time to share your feedback regarding your experience at Viaggio Resort Mazatlan. We are so glad to read that overall you had a great time.We will be waiting for your return in order to welcome you back.Best Regards,Viaggio Resort Mazatlan
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Viaggio Resort Mazatlan , Hotel Management
Estimada Huesped :Agradecemos su calificación y preferencia, le esperamos en su próxima visita, quedamos a sus apreciables ordenes.Saludos Cordiales.
by A verified traveler
Posted 27 Nov 2024
👍
Comment from Hotel Management
28 Nov 2024 by Viaggio Resort Mazatlan , Hotel Management
Estimado Huesped :Agradecemos su calificación y preferencia, le esperamos en su próxima visita a nuestro bello puerto.Saludos Cordiales.
by A verified traveler
Posted 26 Nov 2024
Love everything about it except that there’s no mini fridge, they will, however, store things in the security fridge for you (no freezer). They also had a flocorico dance scheduled that was cancelled, but had a daily activities for all :)
Comment from Hotel Management
28 Nov 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you for share your comments with us, we feel so happy to know that you enjoyed your time with us, we hope to have the oportunity of serving you on your next vacation.Kind Regards.
by A verified traveler
Posted 24 Nov 2024
The staff was friendly and very helpful. The property is clean. The food was excellent for the price overall it’s a great place to stay. The live music was excellent. The only issue I had was the pigeons and birds in the outside dining.
Comment from Hotel Management
25 Nov 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Mario,Thank you so much for taking the time to share your feedback regarding your vacations at Viaggio Resort. We are glad to read that we made of your stay something really unfforgetable.We will be waiting for your return in order to welcome you back.Best Regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Viaggio Resort Mazatlan , Hotel Management
Estimado Huesped :Gracias por su calificacion y preferencia, le esperamos pronto, quedamos a sus apreciables ordenes.Saludos Cordiales.
