Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Safe as good but battery indicator would not stop beeping even after the battery was replaced.
Too many people reserving lounge chairs by the pool all day and not using them.
Lobby and grounds were clean and nicely decorated.
Comment from Hotel Management
9 Dec 2024 by ., Hotel Management
Thank you for your honest opinion. We are very sorry to hear that you were not satisfied with the attention of our team. Your opinion is very important as it helps us to improve in our areas of opportunity.
by A verified traveler
Posted 6 Dec 2024
In general the hotel was clean and comfortable, the lack of chairs around the pools and the rude people who reserved their chairs and not occupying them was annoying. The pool area bars were closed most of the time. I ended up spending most of my time away from the hotel and when I was at the hotel I just brought my own drinks.
Comment from Hotel Management
10 Dec 2024 by ., Hotel Management
Thank you for your honest opinion. We are very sorry to hear that you were not satisfied with the attention of our team. Your opinion is very important as it helps us to improve in our areas of opportunity.
by A verified traveler
Posted 5 Dec 2024
I had a lovely deluxe room with partial ocean view overlooking the festive hotel lawn. Ordered room service, used the jacuzzis and warm wading pool, and enjoyed the breakfast buffet. Having beach access, resort amenities, and the Malecón right outside made for a great experience.
Comment from Hotel Management
10 Dec 2024 by ., Hotel Management
Thank you very much for sharing your experiences with us, we are very happy to know that you enjoy our excellent location. We hope to see you soon on your next visit to Mazatlan
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 26 Nov 2024
The Inn was a perfect location and central to all the restaurants and the beach. The pool and the beach were perfect temperature. November is the best time to go and best weather!
Comment from Hotel Management
27 Nov 2024 by MAYRA, Hotel Management
Thank you for your honest opinion. We are very sorry to hear that you were not satisfied with the attention of our team. Your opinion is very important as it helps us to improve in our areas of opportunity.
by A verified traveler
Posted 26 Nov 2024
Nice hotel
Comment from Hotel Management
27 Nov 2024 by Frank, Hotel Management
Thank you very much for your preference. We are happy to know that you enjoy the wonderful sunsets that we have at The Inn at Mazatlan.
by A verified traveler
Posted 23 Nov 2024
We have stayed in Mazatlan many times, but this was our first experience at The Inn at Mazatlan. We had reserved an oceanfront studio and they upgraded us to a one bedroom two bath oceanfront with 180° view of the beach and the pool.. My husband and I both agreed it was the nicest room we had ever stayed in and only on the third floor, which was perfect for us. The staff treated us like a queen and king always opening the doors for us as we entered or exited the main lobby. the pool was warm and the restaurant served delicious food … Especially the tortilla soup. Hats off to Guillermo For interpreting in certain situations and Martha, our cleaning lady who did an excellent job. When we return to Mazatlan We will definitely stay at The Inn.
Comment from Hotel Management
27 Nov 2024 by cheryl, Hotel Management
thank you very much for sharing your experiences with us, we are very happy to know that you enjoy our excellent location. We hope to see you soon on your next visit to Mazatlan
by A verified traveler
Posted 17 Nov 2024
Had a great time and the staff was amazing.
Comment from Hotel Management
17 Nov 2024 by TRINA K, Hotel Management
Thank you very much for your preference. We are happy to know that you enjoy the wonderful sunsets that we have at The Inn at Mazatlan.
by A verified traveler
Posted 16 Nov 2024
The consistency of the property is satisfactory, I do like the views from the terrace. It’s just the kitchenette could use a little TLC, and I know it’s a tropical climate so maybe some complementary bug spray. For the price, I will say I will definitely be back. Just maybe a little more flexibility at the check encounter would have been nice.
Comment from Hotel Management
17 Nov 2024 by JOHN, Hotel Management
Thank you for your honest opinion. We are very sorry to hear that you were not satisfied with the attention of our team. Your opinion is very important as it helps us to improve in our areas of opportunity.
