Ratings based on 945 Verified Reviews

3.7 out of 5
65% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 25 Nov 2024
Tienen una area de oportunidad en el gimnasio. No estaba totalmente limpio cuando lo usé. Espero sirva mi observación. Gracias
Comment from Hotel Management
5 Dec 2024 by Olas altas inn hotel & spa, Hotel Management
Hola Juan muchas gracias se tomará en cuenta y dará seguimiento con la encargada.
4 out of 5
by A verified traveler

Posted 3 Nov 2024
Location
Comment from Hotel Management
5 Nov 2024 by Olas altas inn hotel & spa, Hotel Management
Buen día Jorge, nos pudiera ayudar con retroalimentar su estancia para darle seguimiento? Nos haría de gran ayuda.
5 out of 5
by A verified traveler

Great Hotel

Posted 4 Sep 2024 on Hotels
Great location, amazing staff for the price you pay.
Comment from Hotel Management
4 Sep 2024 by Olas altas inn hotel & spa, Hotel Management
Thank you very much Candy, see you soon :)
5 out of 5
by A verified traveler

Posted 26 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Olas altas inn hotel & spa, Hotel Management
Hola Dulce agradecemos su buena calificación es un placer atenderle.
5 out of 5
by A verified traveler

Posted 8 Aug 2024
Great service!!!
Comment from Hotel Management
8 Aug 2024 by Olas altas inn hotel & spa, Hotel Management
Thank you very much Martha, see you soon!
3 out of 5
by A verified traveler

Great location but probably won’t stay again.

Posted 3 Jul 2024 on Hotels
Small parking lot. Our first night we had option to drive to a second parking lot away from hotel or park on the street on the side of the hotel. There really should be on site parking. Also 2 out of 4 days the AC did not work on our floor (5th) they have an old AC system that broke down during some construction. We then had to spend a night in another room because ours was just too hot. The receptionist had very stoic faces. Not friendly at all.
Comment from Hotel Management
3 Jul 2024 by Olas altas inn hotel & spa, Hotel Management
Hi Guadalupe, We regret the inconvenience due to the situation since it was an unexpected technical problem, which we have solved. An apology again.
5 out of 5
by A verified traveler

Posted 3 Jul 2024
Comment from Hotel Management
4 Jul 2024 by Olas altas inn hotel & spa, Hotel Management
Muchas gracias por su buena calificación Paul es un placer atenderle. Lo esperamos pronto.
5 out of 5
by A verified traveler

Posted 26 May 2024
Staff was friendly
Comment from Hotel Management
27 May 2024 by Olas altas inn hotel & spa, Hotel Management
Thank you very much Anabel for your comments:)
4 out of 5
by A verified traveler

Posted 17 May 2024
The staff was friendly and courteous. Being on the 4 th floor ocean view but the road noise was bad . Not the hotel’s fault by any means. Would definitely come back
Comment from Hotel Management
25 May 2024 by Olas altas inn hotel & spa, Hotel Management
Thank you very much Víctor.
1 out of 5
by A verified traveler

Posted 10 May 2024
The staffs was very bad not friendly
Comment from Hotel Management
25 May 2024 by Olas altas inn hotel & spa, Hotel Management
Hi Eden, could you share your experience for us so we can follow up and improve the rating and see how your situation is? Please.
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