Ratings based on 501 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Great peaceful place but if your plans are to party by the malecón this is not the place to stay.
Comment from Hotel Management
14 Sep 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi Bibiana.We appreciate your rating and your comments, we will be very happy to welcome you back to our properties.Best regards!
by A verified traveler
Posted 5 Sep 2024
Hotel was very nice, booked a 2 bedroom and it was very big with a view to the ocean.
Comment from Hotel Management
7 Sep 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi!!We appreciate your rating and your comments, we will be very happy to welcome you back to our properties.Best regards!
by A verified traveler
Posted 28 Aug 2024
Las instalaciones de la suite están geniales y muy muy espaciosas. Fuimos en familia 9 en total incluyendo niñas, está tranquilo, hay que ir preparado y surtido si quieres cocinar ahi, llevar toallas porque las de ahí no tienen nada q. Ver con “luxury towels” pero el personal nos atendió muy bien. Todos los días hicieron. Tienen un minisuper y es mini mini, pero te salva! Tiene su propia la adora y secadora lo cual está increíble, tienes q llevar tu jabón. Para pasarla relax y tranquilo está super bien, porque queda muy lejos de Mazatlan (40mins) así que si quieres alejarte del bullicio y escándalo está es la mejor opción!
Comment from Hotel Management
28 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen dia.Gracias por su calificación y por compartir su experiencia de hospedaje con nosotros, nos agrada saber usted y su familia disfrutaron su estancia aquí.Los esperamos pronto.
by A verified traveler
Posted 17 Aug 2024
Had the basic amenities but we had to be moved due to one: a caller from the outside wanting to come to our room to check if belongings were left. The person was insisting to come to our room, and despite us calling security they kept calling. Second, the water heater was leaking and there was an another leak in the bathroom.
Comment from Hotel Management
19 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
We are sorry for what happened, we will take into account each comment so that these incidents do not occur again. Thank you for your visit!!
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen dia.Gracias por elegirnos para disfrutar su estancia!!
by A verified traveler
Posted 10 Aug 2024
Beautiful property!
Pro: private beach, pool was nice & clean. Rooms are spacious, large kitchen for in room Cooking. TVs in all rooms. Restaurant have transportation.
They have a little on site grocery store, super convient.
Cons: staff on site is almost non existent. We were expecting service by the pool, there was 1 waiter but he was rarely seen. The restaurant on site in our unit closed super early too (5:00 pm). There are 2 other restaurants on site that have shuttles but have virtually the same menus with only a couple differences, which was disappointing.
Also, they don’t allow load music to be played at the pool and they don’t have any music playing either which was kind of a buzz kill.
Overall a great place to relax.
Comment from Hotel Management
12 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi!!Thank you for sharing your comments with us. We are sorry for the long wait for service in the pool area. We are working to improve and ensure that your experience is more satisfactory in the future. We appreciate your understanding and patience.
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen dia.Gracias por elegirnos para disfrutar sus vacaciones!!
by A verified traveler
Posted 25 Jul 2024
perfect
Comment from Hotel Management
25 Jul 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi.We appreciate your rating, we will be very happy to welcome you back to our properties.Best regards!
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen dia.Lamentamos los inconvenientes que pudo haber pasado durante su estancia
by A verified traveler
Posted 20 Jul 2024
Nice are, but needs more maintenance and more activities
Comment from Hotel Management
23 Jul 2024 by Ejecutiva de Reservaciones., Hotel Management
Thanks for your comment.
