Ratings based on 537 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Beautiful property. Well kept
by A verified traveler from Avon
Posted 31 Oct 2024
Bad communication from start to the end. We change rooms two times bcs something didn’t work in the rooms.
Front desk didn’t even care that much , we know it was low season but at least some communication will be nice. Not even any basic infos around . Just terrible
Comment from Hotel Management
31 Oct 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi.We're really sorry to hear about your experience. Your feedback is important, and we can understand how lacking information and support can make your stay disappointing. We appreciate you bringing this to our attention, and we’ll work to improve our service for future guests.
by A verified traveler
Posted 28 Oct 2024
Nice place for the price nice pool and rooms
Comment from Hotel Management
28 Oct 2024 by Ejecutiva de Reservaciones., Hotel Management
Hello!Thank you for your kind words! We're glad you enjoyed the pool and your room. Hope to welcome you back soon!
by A verified traveler
Posted 6 Oct 2024
Everything was perfect
Comment from Hotel Management
7 Oct 2024 by Ejecutiva de Reservaciones., Hotel Management
Hello!!We appreciate your rating and your comments, we will be very happy to welcome you back to our properties
by A verified traveler
Posted 14 Sep 2024
Great peaceful place but if your plans are to party by the malecón this is not the place to stay.
Comment from Hotel Management
14 Sep 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi Bibiana.We appreciate your rating and your comments, we will be very happy to welcome you back to our properties.Best regards!
by A verified traveler
Posted 5 Sep 2024
Hotel was very nice, booked a 2 bedroom and it was very big with a view to the ocean.
Comment from Hotel Management
7 Sep 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi!!We appreciate your rating and your comments, we will be very happy to welcome you back to our properties.Best regards!
by A verified traveler
Posted 28 Aug 2024
Las instalaciones de la suite están geniales y muy muy espaciosas. Fuimos en familia 9 en total incluyendo niñas, está tranquilo, hay que ir preparado y surtido si quieres cocinar ahi, llevar toallas porque las de ahí no tienen nada q. Ver con “luxury towels” pero el personal nos atendió muy bien. Todos los días hicieron. Tienen un minisuper y es mini mini, pero te salva! Tiene su propia la adora y secadora lo cual está increíble, tienes q llevar tu jabón. Para pasarla relax y tranquilo está super bien, porque queda muy lejos de Mazatlan (40mins) así que si quieres alejarte del bullicio y escándalo está es la mejor opción!
Comment from Hotel Management
28 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen dia.Gracias por su calificación y por compartir su experiencia de hospedaje con nosotros, nos agrada saber usted y su familia disfrutaron su estancia aquí.Los esperamos pronto.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen día.Gracias por su calificación.!! Nos agrada saber que disfruto su estancia con nosotros.
by A verified traveler
Posted 17 Aug 2024
Had the basic amenities but we had to be moved due to one: a caller from the outside wanting to come to our room to check if belongings were left. The person was insisting to come to our room, and despite us calling security they kept calling. Second, the water heater was leaking and there was an another leak in the bathroom.
Comment from Hotel Management
19 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
We are sorry for what happened, we will take into account each comment so that these incidents do not occur again. Thank you for your visit!!
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Ejecutiva de Reservaciones., Hotel Management
Buen dia.Gracias por elegirnos para disfrutar su estancia!!
