Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Excellent employees
Comment from Hotel Management
23 Nov 2024 by Jose Eduardo, Hotel Management
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Jose Eduardo, Hotel Management
Estimado Huesped.Agradecemos mucho su calificacion y comentarios,respecto a sus recomendaciones, revisaremos nuestras areas de oportunidad esto refleja nuestro trabajo y compromiso con la excelencia en servicio y Hospitalidad, esperamos tener muy pronto tenerlo de vuelta en esta su casa en Mazatlan.
by A verified traveler
Posted 18 Nov 2024
Resort was nice but I would never stay again because of Joes Oyster bar. It’s right next door to the resort and they play insanely loud music till 4:30am!!! It’s unbelievably loud. I know this isn’t coming from the resort but something should be done about it. Being kept up till 4:30 at night is miserable.
There are also too many sales folk on the beach and way too many mariachos. They are constantly on the beach and also playing loud music. Forget listening to the ocean or reading a book on the beach. Would not stay again.
The service is good as long as if you give hefty tips every meal. You don’t tip they won’t even offer you coffee.
Comment from Hotel Management
23 Nov 2024 by Jose Eduardo, Hotel Management
Dear guest We appreciate your rating, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
by A verified traveler
Posted 16 Nov 2024
Beauty Beach, delicious food, walk to the Malecon in 5 minutes, restaurants everywhere, taxis at the gate. Everything was too easy! Hotel staff clean the rooms and grounds daily. Buffet was delicious, we didn't need to reserve a restaurant!
Comment from Hotel Management
16 Nov 2024 by Jose Eduardo, Hotel Management
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again
by A verified traveler
Posted 4 Nov 2024
Personal muy amable
Comment from Hotel Management
9 Nov 2024 by Jose Eduardo, Hotel Management
Estimado Huesped.Agradecemos mucho su calificacion y comentarios, esto refleja nuestro trabajo y compromiso con la excelencia en servicio y Hospitalidad, esperamos tener muy pronto tenerlo de vuelta en esta su casa en Mazatlan.
by A verified traveler from El Cajon
Posted 23 Oct 2024
The hotel was clean and staff was friendly.
The buffet was okay the restaurant food was a better choice. The coffee cafe was great.
It was over crowded, especially in the pool area. several charter buses came in and out through out the week. The hotel also allowed day passes which my have been the reason.
We were the only Americans there and seemed like the only ones who tipped, The staff was very grateful. The pool bar said adults only but there were children constantly coming and ordering drinks as well. That was a little frustrating
Comment from Hotel Management
26 Oct 2024 by Jose Eduardo, Hotel Management
Dear guest We appreciate your rating, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Jose Eduardo, Hotel Management
Estimado Huesped.Agradecemos mucho su calificacion,revisaremos nuestras areas de oportunidad esto refleja nuestro trabajo y compromiso con la excelencia en servicio y Hospitalidad, esperamos tener muy pronto tenerlo de vuelta en esta su casa en Mazatlan.
by A verified traveler
Posted 9 Oct 2024
The food is always the same. And some waiters, don't give you a really good service. But everything else is good.
Comment from Hotel Management
12 Oct 2024 by Jose Eduardo, Hotel Management
Dear guest We appreciate your rating, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
by A verified traveler
Posted 2 Oct 2024
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Comment from Hotel Management
5 Oct 2024 by Jose Eduardo, Hotel Management
Estimado Huesped.Agradecemos mucho su calificacion,revisaremos nuestras areas de oportunidad esto refleja nuestro trabajo y compromiso con la excelencia en servicio y Hospitalidad, esperamos tener muy pronto tenerlo de vuelta en esta su casa en Mazatlan.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Jose Eduardo, Hotel Management
Apreciable JuanLamentamos mucho no cumplir con las expectativas de su estancia en nuestro Hotel.Agradecemos de antemano su calificación, le aseguro que los estaré compartiendo con nuestro equipo de líderes para aprovechar nuestras áreas de oportunidad y así mejorar nuestras instalaciones si así fuera la situación.Esperamos tener la oportunidad de volver a recibirla es esta su casa en Mazatlán, Hotel Playa Mazatlán.
