Ratings based on 996 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 18 Nov 2024
Everything was great. We had an amazing stay! Thank you.
Comment from Hotel Management
19 Nov 2024 by El Cid Resorts, Hotel Management
Dear Cynthia,Thank you so much for taking the time to share your review regarding your experience..We are so glad to know that overall you enjoyed your visit.We will be waiting for your return.BEst Regards,El Cid Resorts.
by A verified traveler
Posted 11 Nov 2024
My stay was only a couple of day ,though i was very happy overall with our stay. Was veryy happy from check in to check out excellent service.
Comment from Hotel Management
12 Nov 2024 by El Cid Resorts, Hotel Management
Dear Luis,Thank you so much for taking the time to share your feedback regarding your experience at el Cid Castilla.We are so glad to read that overall you had a great time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.
by A verified traveler
Posted 20 Oct 2024
We love everything, except it was too hot and humid.😄
Comment from Hotel Management
22 Oct 2024 by El Cid Resorts, Hotel Management
Dear Oralia,Thank you so much for taking the time to share your review regarding your experience at el Cid Castilla.We are so glad to know that you had a great time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts
by A verified traveler from HOLLISTER
Posted 1 Oct 2024
The hotel required reservation for all inclusive restaurants . Also , it wasn’t fully all inclusive . Bottles of water weren’t included there was also a room charge for room service .
Comment from Hotel Management
4 Oct 2024 by El Cid Resorts, Hotel Management
Dear Emiliano,Please be assured that we continue improving our services day by day.We hope you can reconsider giving us another chance.SincerelyEl Cid Resorts.
by A verified traveler
Posted 9 Sep 2024
Pool and beach was accessible
Comment from Hotel Management
11 Sep 2024 by El Cid Resorts, Hotel Management
Dear Cynthia,Thank you so much for taking the time to share your comments regarding your experience.We are glad to know that overall you had a good time.We will be waiting for your return.Sincerely,El Cid Resorts.
by A verified traveler
Posted 9 Sep 2024
A group of us spent 4 nights at the property in September of 2024. We are between 52 and 71. It wasn't the correct property for us. It is really geared towards families, and multiple generations at that. We all live in Mexico and have proficient Spanish. The property is showing deferred maintenance, and, at times, was really dirty from the crowds. That said---the staff, to a person, were delightful. They were friendly, helpful and seemed to genuinely be glad that we were there. Our biggest problem was that 3 of us booked with Expedia and the other two booked directly with the hotel. There was a marked inequity in the bracelets and the benefits that came along with them. We were constantly given incorrect information on what we could/could not do, where we could/could not eat. On the last full day---the two who didn't book with Expedia paid for an upgrade. Well, due to poorly advised staff members, this resulted in an even bigger problem. They jumped levels above us. It was a problem when they were assured we could all go to the marina for dinner. Once we arrived, the staff had to tell us that this wasn't the case. We could join our newly upgraded friends for dinner but would have to pay the menu prices. We did this, it was never about the money. The real problem is that there was never one clear explanation of the levels of all-inclusive packages.
Comment from Hotel Management
11 Sep 2024 by El Cid Resorts, Hotel Management
Dear John Robert,First of all, we would like to thank you for taking the time to share your feedback regarding your recent stay at el Cid Castilla. We are sorru to read the misunderstanding regarding the benefits of the all inclusive and the Elite package.We have 3 different kind of packages: all inclusive, EP, and all inclusive elite for all the different needs our guest will ask for.We hope you can give us the chance to continue being your choice and help you to chose the best option for you and your family and friends.Sincerely,El Cid Resorts.
by A verified traveler
Posted 15 Aug 2024
Necesita remodelar los cuartos estan igual que enos 90s.
Comment from Hotel Management
17 Aug 2024 by El Cid Resorts, Hotel Management
Estimado Sr. Francisco,Agradecemos que se haya tomado el tiempo de escribir su reseña por este medio. Tenga la seguridad que continuamos haciendo las remodelaciones de las instalaciones.Esperamos seguir siendo su elección en futuras visitas.Saludos Cordiales,El Cid Resorts.
by A verified traveler
Posted 10 Aug 2024
Great pools
Comment from Hotel Management
13 Aug 2024 by El Cid Resorts, Hotel Management
Dear Jacqueline,Thank you so much for taking the time to share your review regarding your experience.We are glad to read that you had a good time in our pools.We will be waiting for your return.Sincerely,El Cid Resorts.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
13 Aug 2024 by El Cid Resorts, Hotel Management
Estimada María Guadalupe,Muchas gracias por calificar nuestros servicios por este medio. Estamos felices de saber que disfrutó de su visita.Será un gusto poder atenderle nuevamente.Atentamente,El Cid Resorts.
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
5 Aug 2024 by El Cid Resorts, Hotel Management
Estimado Ethan,Muchas gracias por compartir su calificación por este medio.Nos encantaría poder obtener mas detalles para tomar acciones.Atentamente,El Cid Resorts.
