Ratings based on 520 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
We had a wonderful stay at this beachfront property. It was centrally located in the Zona Dorada.
Comment from Hotel Management
18 Oct 2024 by Karla Zamora Gerente, Hotel Management
Dear Jorge,Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Best Regards!
by A verified traveler
Posted 14 Aug 2024
The staff is very friendly
Comment from Hotel Management
19 Aug 2024 by Hotel Posada Freeman Zona Dorada, Hotel Management
Hola Ana! agradecemos su preferencia y su tiempo para calificar nuestros servicios, quedamos a sus órdenes, saludos!
by A verified traveler
Posted 10 Aug 2024
Front staff was a bit rude, they didn’t like the fact I booked through Expedia.
We didn’t use the amenities but did take a look around. The pool looked nice but nice. With beach front access.
Our rooms were ok, beds were decent.
They however were not clean. The floors were dirty, bathrooms/showers were dirty. Told the front desk but they kindove jiat shrugged it off.
They do make you have a $500
Peso CASH deposit which was not something I’m used to. I did get it back after I check out of the room and they sent someone to go check the room before letting us leave. I don’t know, it was just an uncomfortable visit. They made me feel like I was untrustworthy.
It’s a shame, the hotel has potentiom, but I wouldn’t go back just because of how the customer experience was.
Comment from Hotel Management
14 Aug 2024 by Hotel Posada Freeman Zona Dorada, Hotel Management
On behalf of the hotel staff, we apologize if we made you feel uncomfortable and uncomfortable upon arrival. Please note that the 500 pesos deposit upon arrival is very common in hotels and is to prevent damage after your stay in the room. We regret that this was not explained to you in a friendly manner regarding the room check upon departure. It is to verify that you have not forgotten any personal items. It is for your own good and not for any other purpose. We hope that you give us the opportunity to assist you again. Kind regards!
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
13 Jul 2024 by Karla Zamora Gerente, Hotel Management
Hola José! Agradecemos su preferencia, saludos cordiales!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Karla Zamora Gerente, Hotel Management
Hola Jorge, agradecemos su preferencia y su tiempo para calificar nuestros servicios, quedamos a sus órdenes!
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
1 Jun 2024 by Karla Zamora Gerente, Hotel Management
Oscar, mucha gracias por preferencia y su tiempo para calificar nuestros servicios, nos da mucho gusto saber que tuvo una buena experiencia con nosotros, quedamos a sus órdenes, saludos cordiales!
by A verified traveler
Posted 22 May 2024
Great service
Comment from Hotel Management
24 May 2024 by Karla Zamora Gerente, Hotel Management
Hola Heidy, gracias por su preferencia y su tiempo para calificar nuestros servicios, quedamos a sus órdenes!
by A verified traveler
Posted 8 Mar 2024
The personnel of the cafeteria weren't pleasant. They were on their phone most of the time. they are too young. The food was terrible., the rooms where too dark not enough light. They don't clean the rooms every day. On our first day the bathroom floor had blood stains from before. This was my second time there, but this time was too much of a difference from before. Sorry for my comments but when I travel I like to rest in a clean place.
Comment from Hotel Management
9 Mar 2024 by Karla Zamora Gerente, Hotel Management
Hola María, agradecemos su preferencia y su tiempo para calificar nuestros servicios, de parte de todo mi equipo le ofrezco una disculpa por los inconvenientes que comenta tuvo durante su estancia, me resulta un poco extraño que todo eso le sucedió, pero veremos que se puede mejorar, Saludos cordiales!
by A verified traveler
Posted 21 Feb 2024
Gotta love this quaint place on the beach!
Comment from Hotel Management
21 Feb 2024 by Karla Zamora Gerente, Hotel Management
Thank you very much, we are waiting for you whenever you like, we are here to assist you, cordial greetings
by A verified traveler
Posted 17 Feb 2024
Great location and great staff. Good breakfast.
Comment from Hotel Management
17 Feb 2024 by Karla Zamora Gerente, Hotel Management
Hi John! Thank you for your preference and your time to rate our services, we are here to serve you, best regards!
