Ratings based on 40 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sterling Heights
Posted 8 Jan 2020
The place is nice and not the common cabin concept, the building is modern but still a work in progress. The windows allow for a beautiful view, however, it is located by a saw mill that starts work at 5:30 am so be ready for the loud noise. The appliances are new it is convenient if traveling with the family, the TV works fine the signal is weak but it is the provider besides who wants to watch TV with so much to do around. I believe it will be better once the units are finished. The owner replies in a timely manner, we asked for towels and the housekeeper delivered within the hour. If booking please know that the place is OK but rather rustic and it may be a bit overpriced maybe because it’s advertised as a VIP stay? Anyway, we had a great time visiting Mazamitla.
by A verified traveler
Horrible place
Posted 29 Dec 2019 on HotelsThis was horrible experience. They were so rude and the place was awful.
by A verified traveler from Sacramento
Posted 29 Dec 2019
I liked that it was spacious with full kitchen but the place was not clean. The bed sheets smelled and appeared to be dirty. The showe curtain was super dirty. The pillows had mold on them. Once i complained to the staff about the dirtyness, they were not happy to give us clean sheets and shower curtain. I would never stay here again and do not recommend it.
Comment from Hotel Management
29 Dec 2019 by Kristy , Hotel Management
Hi Alma! This is Kristy. It's a real shame that you are now posting something different than what you told our husband and me when we went to talk to you. I'm really sorry to hear about your experience with us. I can assure you that our sheets and covers are washed everytime a customer leaves the appartment. The smell you refer to, is Pinol, a Mexican cleaning product, which is used as Lysol. Now, I think that is important to be clear about the mutual interaction we had. Our worker informed us how you mistreated her. And regarding being clean, remember how you gave her the sheets and bed cover full with HUMAN SHIT, without neither advising her nor apologizing. She got stuffed with it.
Nevertheless I wish you and your family a happy new year, and if you decide to come back your are wellcome. All of our customers are important to us, and we are always willing to serve to the best of our capabilities.
by A verified traveler
A nice surprise
Posted 4 Aug 2019 on HotelsLocated about 10min walk from the center of the city, the place was great for our family. The staff was very friendly and helpful. they provided great information about the city.
The apartment are simple but comfortable and have plenty of blankets for the cold nights :)
Property has some grilling station in the back that you can use.
Comment from Hotel Management
4 Aug 2019 by Kristy , Hotel Management
Thank you so much for your comments, it was a pleasure to have you with us
by A verified traveler from Cd Guzman, Jalisco
Posted 2 Jul 2019 on Orbitz
New condition; clean; roomy but it's not a hotel. Took us some time to get towels and hot water. Other than that a beautiful roomy house
by A verified traveler
Posted 17 Jun 2019
by A verified traveler
Posted 22 Mar 2021 on Hotels
El establecimiento está sucio, paredes manchadas de mugre, la calle muy oscura, tiene una ventana grande a la cual le falta una cortina para tener privacidad.
by A verified traveler
Posted 29 Jan 2020
Muy buen lugar la vista que tiene es muy bonita en tiempo de lluvia
by A verified traveler from Zacatecas
Posted 5 Jan 2020
Ubicacion y vista excelente, areas en comun limpias y bonitas, habitaciones amplias, baño y cocina limpios, agua caliente todo el tiempo, sala con vista hacia las montañas era un despertar maravilloso, telefono e internet funcional todo el tiempo, en general una estancia muy placentera
by A verified traveler
Posted 30 Dec 2019 on Hotels
Excelente servicio
Comment from Hotel Management
30 Dec 2019 by Kristy, Hotel Management
¡Muchas gracias! Un gusto tenerlos con nosotros ¡Feliz año nuevo!
